Pharmaceutical Merchandise Associate

2 weeks ago

Ann Arbor, Michigan, United States Kroger Full time

Position Overview:
Deliver an exceptional shopping experience through outstanding service. Ensure a safe and tidy environment that encourages customer loyalty.

Support the department manager in achieving sales and profitability targets while adhering to established quality assurance standards.

Embrace the Customer 1st philosophy and motivate team members to provide top-notch customer service. Uphold the company's core values of respect, honesty, integrity, diversity, inclusion, and the safety of others.


From humble beginnings as a small grocery store in Cincinnati over a century ago, we have evolved into the largest grocery retailer in the nation, with nearly 2,800 locations across 35 states operating under 28 different banners.

As a leader in the grocery industry, we take pride in uniting diverse teams who share a passion for food and community with a common mission:
To Nourish the Human Spirit.

With a legacy of innovation, we are dedicated to crafting remarkable experiences for our customers, communities, and each other, with food at the core of everything we do.

Here, individuals matter.

That's why we aim to provide the resources you need to create your own path to success in both your career and personal life.

We support your growth by offering the value and care necessary for your development. If you are compassionate, purpose-driven, and eager to learn, your opportunities are limitless.

Whether you are looking for a part-time role or a new career direction, we have an exciting opportunity for you.

Desired Previous Experience:

  • Experience in retail

Minimum Qualifications:

  • Ability to manage stressful situations
  • Strong communication skills
  • Basic mathematical knowledge

Key Responsibilities:

  • Foster trust and respect among team members.
  • Create an atmosphere that makes customers feel welcome, valued, and appreciated by addressing inquiries about products available in the department and throughout the store.
  • Acquire and maintain knowledge of products sold in the department and be prepared to answer questions and provide recommendations.
  • Offer product samples to assist customers in discovering new items or products they are interested in.
  • Inform customers about promotions and special offers.
  • Recommend products to customers to ensure they receive the items they desire.
  • Monitor product expiration dates and take necessary actions.
  • Label, stock, and manage inventory of department merchandise.
  • Report any discrepancies in product ordering or shipping to the department manager.
  • Maintain a positive demeanor.
  • Stay informed about current, upcoming, seasonal, and special promotions.
  • Reinforce safety initiatives by adhering to safety protocols and identifying unsafe conditions to notify store management.
  • Conduct preventive maintenance by properly inspecting equipment and alerting the appropriate department or store manager of any repairs needed.
  • Notify management of any customer or employee incidents.
  • Report all safety risks, issues, and illegal activities, including theft or fraud.
  • Must be able to perform the essential functions of this position with or without reasonable accommodation.

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