Customer Service and Sales Specialist

3 weeks ago


Clifton Heights, Pennsylvania, United States CAPP USA Full time

CAPP USA is seeking a motivated and results-driven Sales & Customer Support Specialist to join our team. This is an exciting opportunity to build a career in sales and customer service, working with a leading supplier of HVAC, electrical, and plumbing parts & equipment.

About the Role

The Sales & Customer Support Specialist will be responsible for building and maintaining strong customer relationships, delivering exceptional customer service, and expanding existing accounts through proactive sales efforts.

Key Responsibilities:

  • Develop and implement sales strategies to drive revenue growth and expand market share.
  • Provide exceptional customer service through proactive issue resolution, timely follow-up, and effective communication.
  • Collaborate with cross-functional teams to ensure seamless execution of sales initiatives.
  • Manage orders from quote to completion, ensuring customer satisfaction and timely delivery.
  • Stay up-to-date on industry trends and competitor activity to inform sales strategies.

Requirements:

  • High school diploma or equivalent required; Associate's degree or higher preferred.
  • Previous sales experience in the HVAC or related industry is an asset.
  • Strong communication and interpersonal skills, with ability to build rapport with customers and colleagues.

What We Offer:

  • A competitive salary ranging from $65,000 to $85,000 per year, depending on experience.
  • A comprehensive benefits package, including health, vision, and dental insurance.
  • A 401(k) plan with company match and paid time off (PTO).
  • Ongoing training and development opportunities to support your career growth.


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