Customer Service and Sales Specialist
3 weeks ago
CAPP USA is seeking a motivated and results-driven Sales & Customer Support Specialist to join our team. This is an exciting opportunity to build a career in sales and customer service, working with a leading supplier of HVAC, electrical, and plumbing parts & equipment.
About the RoleThe Sales & Customer Support Specialist will be responsible for building and maintaining strong customer relationships, delivering exceptional customer service, and expanding existing accounts through proactive sales efforts.
Key Responsibilities:
- Develop and implement sales strategies to drive revenue growth and expand market share.
- Provide exceptional customer service through proactive issue resolution, timely follow-up, and effective communication.
- Collaborate with cross-functional teams to ensure seamless execution of sales initiatives.
- Manage orders from quote to completion, ensuring customer satisfaction and timely delivery.
- Stay up-to-date on industry trends and competitor activity to inform sales strategies.
Requirements:
- High school diploma or equivalent required; Associate's degree or higher preferred.
- Previous sales experience in the HVAC or related industry is an asset.
- Strong communication and interpersonal skills, with ability to build rapport with customers and colleagues.
What We Offer:
- A competitive salary ranging from $65,000 to $85,000 per year, depending on experience.
- A comprehensive benefits package, including health, vision, and dental insurance.
- A 401(k) plan with company match and paid time off (PTO).
- Ongoing training and development opportunities to support your career growth.
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