Service Support Specialist

6 days ago


Clifton Heights, Pennsylvania, United States CAPP USA Full time
Join Our Team

CAPP USA is a family-owned company supplying HVAC, electrical, and plumbing parts & equipment.

As a Service Support Specialist, you will be the primary point of contact for customers, providing exceptional service and resolving issues efficiently.

Key Responsibilities:

  • Engage with customers via phone, email, or in-person to provide product recommendations and order assistance.
  • Analyze customer needs and preferences to recommend suitable products and solutions.
  • Process customer orders accurately and ensure timely fulfillment.
  • Manage returns, exchanges, and refunds professionally.
  • Collaborate with colleagues to achieve sales goals and support business operations.

What You'll Need:

  • Education: High school diploma or equivalent.
  • Experience: Prior customer service experience (2 years preferred); industry experience (HVAC or similar) is a plus.
  • Skills:
  • A self-motivated team player who excels in a fast-paced environment.
  • Friendly and customer-focused individual who genuinely enjoys helping others.
  • Strong communication skills, both verbal and written.
  • Ability to build positive relationships and work collaboratively.
  • Basic math and accounting skills.

Why Work at CAPP USA?

  • Career Growth: Start in an entry-level role with opportunities for advancement and commission-based sales positions.
  • Family-Owned Business: We value every employee as part of our team.
  • Comprehensive Training: We provide all necessary tools and knowledge for success.
  • Work-Life Balance: Enjoy normal business hours (Monday through Friday, 8:00am - 5:00 pm). We respect your personal time.
  • Supportive Culture: Your contributions matter, and we offer job stability in a thriving sector.

Your Benefits:

  • Competitive salary with opportunities for commission.
  • Merit-based promotions – we reward hard work and dedication.
  • Health, vision, and dental insurance.
  • Health savings account (HSA).
  • 401(k) with company match.
  • Life insurance.
  • Paid time off (PTO).


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