Service Support Specialist
6 days ago
CAPP USA is a family-owned company supplying HVAC, electrical, and plumbing parts & equipment.
As a Service Support Specialist, you will be the primary point of contact for customers, providing exceptional service and resolving issues efficiently.
Key Responsibilities:
- Engage with customers via phone, email, or in-person to provide product recommendations and order assistance.
- Analyze customer needs and preferences to recommend suitable products and solutions.
- Process customer orders accurately and ensure timely fulfillment.
- Manage returns, exchanges, and refunds professionally.
- Collaborate with colleagues to achieve sales goals and support business operations.
What You'll Need:
- Education: High school diploma or equivalent.
- Experience: Prior customer service experience (2 years preferred); industry experience (HVAC or similar) is a plus.
- Skills:
- A self-motivated team player who excels in a fast-paced environment.
- Friendly and customer-focused individual who genuinely enjoys helping others.
- Strong communication skills, both verbal and written.
- Ability to build positive relationships and work collaboratively.
- Basic math and accounting skills.
Why Work at CAPP USA?
- Career Growth: Start in an entry-level role with opportunities for advancement and commission-based sales positions.
- Family-Owned Business: We value every employee as part of our team.
- Comprehensive Training: We provide all necessary tools and knowledge for success.
- Work-Life Balance: Enjoy normal business hours (Monday through Friday, 8:00am - 5:00 pm). We respect your personal time.
- Supportive Culture: Your contributions matter, and we offer job stability in a thriving sector.
Your Benefits:
- Competitive salary with opportunities for commission.
- Merit-based promotions – we reward hard work and dedication.
- Health, vision, and dental insurance.
- Health savings account (HSA).
- 401(k) with company match.
- Life insurance.
- Paid time off (PTO).
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