Bilingual Customer Service Representative

1 week ago


Marquand, Missouri, United States Leidos Full time
Customer Service Representative Job Description

Leidos is seeking a highly skilled Customer Service Representative to join our team at our FHA Resource Centers in Albuquerque, NM & Indianapolis, IN.

Job Summary

We are looking for a motivated and customer-focused individual to provide exceptional support to renters, tenants, and property managers by offering resources and referrals to meet their rental needs. As a Customer Service Representative, you will also assist homebuyers and homeowners with requests related to purchasing and owning a home.

Key Responsibilities
  • Respond to calls and emails from the public on housing and FHA mortgages
  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints
  • Document customer email and phone communications within an internal database
Requirements
  • High School diploma or General Educational Development (GED) certificate
  • Minimum of 2 years of contact center experience or telephone customer service experience
  • Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation
  • Bilingual (English & Spanish) verbal and written
Preferred Qualifications
  • Call Center (Omnichannel) background
  • Experience in rental property management or mortgage servicing, including handling complaints
Benefits
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks per year
  • Ten paid holidays per year
  • Access to benefits on the first day of employment (medical & dental insurance, 401K, Life, AD&D, Voluntary Disability plans)
  • Ongoing training opportunities to foster professional development
  • Tuition reimbursement based on Leidos policy
  • Gym membership reimbursement
  • Diversity and Inclusion Employee Resource Groups

Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.

The pay for this position is $18.00 per hour.



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