Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Eskenazi Health. As a key member of our Patient Financial Services department, you will play a critical role in ensuring that our patients receive exceptional service and support throughout their healthcare journey.
Job Summary:The Customer Service Representative will be responsible for providing top-notch customer service to patients, families, and hospital personnel. This includes responding to patient inquiries, resolving account balances, and providing education on payment options. You will also work closely with our clinical departments to ensure accurate and timely billing and collection of patient accounts.
Key Responsibilities:- Provide exceptional customer service to patients, families, and hospital personnel
- Respond to patient inquiries and resolve account balances in a timely and professional manner
- Provide education on payment options and assist patients with payment arrangements
- Work closely with clinical departments to ensure accurate and timely billing and collection of patient accounts
- Research and resolve billing and collection issues
- Process payments and maintain accurate financial records
- Collaborate with other team members to achieve departmental goals and objectives
- Bachelor's degree preferred, four years' experience in a healthcare facility or Patient Financial Services department
- Bilingual skills strongly desired
- Strong interpersonal and communication skills
- Ability to work independently and efficiently
- Strong analytical and critical thinking skills
- Strong computer skills, working knowledge of Microsoft Office Software, Windows
Eskenazi Health is a leading healthcare provider in Indianapolis, Indiana. We are accredited by The Joint Commission and have received national recognition for our commitment to quality patient care. Our team is dedicated to providing exceptional service and support to our patients and families, and we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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