Technical Support Specialist

3 days ago


Provo, Utah, United States Global Channel Management Full time
Job Title: Support Engineer

Global Channel Management is seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support and maintenance services to our customers.

Key Responsibilities:
  • Provide technical support and troubleshooting services to customers via phone, email, and remote access.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in on-call rotation to provide 24/7 support.
  • Stay up-to-date with the latest technologies and trends in the industry.
Requirements:
  • 7+ years of experience in a technical support role.
  • Strong knowledge of Linux systems and scripting languages (bash, python).
  • Excellent troubleshooting and problem-solving skills.
  • Experience with databases and data analysis.
  • Strong communication and interpersonal skills.
Desired Skills:
  • Experience with site reliability engineering practices (SLOs, error budgets, blameless postmortems).
  • Knowledge of performance troubleshooting and resolution.
  • Experience with operational dashboards (Splunk, Grafana).
  • Experience with ServiceNow.


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