Special Loans Client Support Specialist II
4 weeks ago
Job Summary:
This role serves as a team contributor with expertise in mortgage Special Loans, responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements.
Key Responsibilities:
- Serves as liaison between end-users and the information technology organization during consulting projects to meet specific client requirements.
- Expertly researches and documents client needs, technology, or regulations related to system design or enhancements that will impact multiple platforms and/or applications.
- Analyzes system impacts to client environments and procedures and provides recommendations on best practices and changes in technology accordingly.
- Assists client in writing test plans and test cases to ensure enhancements made to applications meet client needs and that application integrity is maintained.
- Conducts a variety of tests such as system, integration, readiness, and acceptance tests.
- Consults directly with the client.
- May play a key role in the training of client and technical support personnel on enhancements, new systems, or procedures.
Requirements:
- Bachelor's degree or the equivalent combination of education, training, or work experience.
- Requires 4+ years of analytical and/or technical consulting experience.
- Minimum of five years of mortgage or home equity servicing experience with functional knowledge in one or more of the following area(s) required: Special Loans - Adjustable-Rate Mortgages, Balloons, GPMs, Bi-Weekly, Daily Simple Interest, Buydowns, Step Rates, SCRA (Soldiers and Sailors), Interest-Only, Year-End Processing, Monthly Billing, Loan Boarding, New Loan Boarding, etc.
- Experience working in a client-facing role.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
Preferred Qualifications:
- Knowledge of MSP and other ICE Mortgage Technology products, services, and capabilities.
- Awareness of the tools, techniques, and principles used in application development in objective-oriented development, or other relevant technology.
- Proficiency in quality management methods, tools, and technologies.
- Awareness of system-development protocol.
- Strong analytical skills.
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization.
Work Environment:
This role offers work-from-home flexibility of one day per week. Work hours are 8:00 am to 5:00 pm Eastern time.
Intercontinental Exchange, Inc. is an Equal Opportunity and Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin or ancestry, age, disability, or veteran status, or other protected status.
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