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Technical Support Specialist

1 month ago

Provo, Utah, United States DocuPhase LLC Full time
Job Overview

We are seeking a skilled Technical Support Specialist to join our team at DocuPhase LLC. As a key member of our support team, you will be responsible for delivering exceptional technical support to our valued customers via phone, email, and chat channels.

Key Responsibilities:

  1. Manage and resolve assigned tickets efficiently.
  2. Leverage and add to knowledge bases to improve support processes.
  3. Identify and escalate urgent issues to ensure timely resolution.
  4. Exhibit professionalism on tasks and tickets, maintaining a high level of customer satisfaction.
  5. Utilize basic SQL for troubleshooting purposes, with training provided for successful candidates.

Requirements:

  • Strong communication skills, both verbal and written.
  • Prior experience in customer service is preferred, but not required.
  • Excellent attention to detail and organizational abilities.
  • Ability to troubleshoot technical issues effectively.
  • Dependable attendance and a proactive approach to learning.

We offer a supportive environment with opportunities for career advancement and continuous learning. If you are eager to kickstart your career in technical support, we encourage you to apply.