Customer Experience Specialist

3 weeks ago


Rochester, New York, United States Enterprise Mobility Inc Full time

We are seeking a skilled Customer Experience Representative to join our team at Enterprise Mobility Inc. This role involves providing exceptional customer service, ensuring timely and efficient transactions, and promoting company-approved services and products.

Responsibilities
  • Meet and greet customers in a professional manner
  • Provide superior customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
  • Offer additional assistance by providing directions, maps, local area information, and service information
  • Answer incoming calls for reservations, rate quotes, and general questions

The estimated salary for this position is $18.00 per hour. The job requires a high school diploma or equivalent, a minimum of 2 years of customer service or sales experience, and a valid driver's license with no more than 2 moving violations in the past 3 years.

Qualifications
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum 2 years of customer service or sales experience
  • Valid driver's license with no more than 2 moving violations in the past 3 years


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