Senior CRM Administrator

3 days ago

Boston, Massachusetts, United States MSCCN Full time
Job Title: Senior CRM Administrator

Are you a seasoned professional with a passion for CRM systems and a desire to work in a dynamic and innovative environment? We are seeking a highly skilled Senior CRM Administrator to join our team at Boston University's Information Services & Technology (IS&T) community.

Job Summary:

The Senior CRM Administrator will be responsible for designing, configuring, and implementing CRM/Salesforce applications, as well as leading the release engineering and support of these systems. This is an advanced professional role that may work on multiple projects as a lead and as a subject matter expert.

Key Responsibilities:
  • Participate in medium to large project teams to design, configure, and implement CRM/Salesforce applications.
  • Lead the release engineering and support of CRM/Salesforce applications.
  • Design, configure, and develop CRM/Salesforce applications using declarative development techniques.
  • Test and release applications/components pursuant to business, architectural, and/or service requirements.
  • Participate in operational support of the CRM ecosystem, including consulting on or working on incidents, service requests, defects, enhancements, software upgrades, release updates, or patches.
  • Coach and mentor junior staff members as needed.
  • Lead the business application operations and participate in service management of the Salesforce platform-based products for one or more assigned service offerings.
  • Work with the Platform Lead and Service Component Manager to plan and schedule vended product upgrades and operational maintenance.
  • Invest time learning/enhancing skills related to Salesforce, Marketing Cloud, and related technologies.
Requirements:
  • Bachelor's degree in computer science, information systems, or other related fields.
  • Well-rounded IT work experience in software development/engineering with a progressive trajectory of implementations using application or web development skills of various products of Salesforce.
  • 10+ years of administration and declarative development experience either in full-time or consultant roles with implementing Sales/Service/Experience/Marketing/Analytics Clouds.
  • Experience working with or possessing knowledge of application and/or web development languages, libraries, and code repositories/deployment tools.
  • Working knowledge on tools like GitHub, VS code, and Gearset is a plus.
  • Experience working with Salesforce APIs, web services, Lightning platform, and LWS and proficiency in SOQL.
  • Experience implementing integrations with Salesforce with enterprise and non-enterprise systems as well as other Salesforce products.
  • Demonstrated or acquired understanding of project management concepts and frameworks such as waterfall, Prince 2, Scrum, or agile development methodologies.
  • Experience working on projects/issues of medium to high complexity.
  • Effective oral and written communication skills along with the ability to multi-task, switch priorities, and be deadline-focused.
  • Advanced computer skills in the following administrative software packages: MS Word, PowerPoint, Excel, and Visio.
Preferred Qualifications:
  • Master's degree in computer science/information technology/information services or other related fields (or) equivalent experience of 7 years or more in software engineering or information technology industry.
  • Achieved certifications of administration (Beginner and/or Advanced) in Salesforce, Marketing Cloud, and related products.
  • Additional experience in the following will be a bonus: Previous experience in Higher Ed industry, Analytics Cloud/Tableau, CRM configuration and development of data integration, and complex dashboards, Marketing and data Automation, email templates & journey creations (Salesforce Marketing Cloud formerly known as Exact Target), Education Cloud, CDP, and DataCloud.

Boston University offers an excellent benefits package, including time off, retirement, tuition assistance, transportation, and wellness programs. We invest in our staff and their personal and professional growth, providing opportunities for learning and development, including lunch and learn sessions, online courses, and attendance at industry events.

We are an equal opportunity employer and welcome applications from diverse candidates. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at .

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