Customer Service Representative

2 weeks ago


Newington, Connecticut, United States Mr Handyman Full time
About Mr. Handyman

At Mr. Handyman, we're committed to delivering exceptional service and value to our customers and team members. We're a fast-paced organization that's growing rapidly, and we're looking for a highly organized and detail-oriented individual to join our team as an Office Professional.

Key Responsibilities
  • Lead management and scheduling: You'll be responsible for inbound and outbound customer communications, organizing work, and managing schedules for our Service Professionals.
  • Making recommendations and managing expectations with customers: You'll communicate with customers to guide them through their projects and assist with managing their expectations.
  • Create lifelong customers: Deliver a great experience that wows every customer. You'll follow the Mr. Handyman Way, a repeatable process that makes it easy to impress the customer every time.
Performance Metrics
  • Quality of work: Our value comes from meeting and exceeding our customers' expectations at every touch point.
  • Customer satisfaction: You'll be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
  • Efficiency: Doing the job well and doing the job in a timely manner are critical to success in this role.
Requirements
  • Culture alignment: You'll need to be a strong fit with our company culture.
  • Rockstars only: We're looking for exceptional individuals who can deliver high-quality results.
  • Bought into the vision: You'll need to be passionate about our mission and values.
What We Offer
  • Competitive pay: $17.00 to $19.00 per hour, depending on experience.
  • Advancement and growth opportunities: We're a growing organization with plenty of opportunities for career advancement.
  • Work with a team of Service and Office Professionals: You'll be part of a dynamic team that delivers an amazing customer experience every day.
  • The pride that comes with applying your skills in a challenging and varied work environment.
  • The opportunity to wow customers with a best-in-class customer experience and solutions.
  • Flexibility with hours: We offer flexible scheduling to accommodate your needs.

We're looking for a highly motivated and organized individual who can deliver exceptional results in a fast-paced environment. If you're a rockstar who is passionate about delivering an amazing customer experience, we want to hear from you



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