Home Improvement Customer Service Specialist

1 month ago


Newington, Connecticut, United States Mr Handyman Full time
Customer Service Representative - Home Repair and Maintenance

At Mr. Handyman, we're committed to delivering exceptional home repair and maintenance services to our valued customers. We're seeking a highly organized and friendly Customer Service Representative to join our team.

Responsibilities:
  • Provide professional and courteous assistance to customers via phone, ensuring a positive experience from start to finish.
  • Engage with customers to understand their needs, answer questions, and provide guidance on available services.
  • Schedule appointments and coordinate with service professionals to ensure timely and efficient completion of projects.
  • Follow up with customers to confirm appointments, gather feedback, and address any concerns or issues.
  • Maintain accurate records of customer interactions, appointments, and service requests in our company database.
Qualifications:
  • Excellent communication skills, both verbal and written, with a professional phone manner.
  • Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in computer applications such as Microsoft Office and customer relationship management (CRM) software.
  • Positive attitude, empathy, and a genuine desire to help customers resolve their issues and achieve their goals.
Benefits:
  • A rewarding and supportive work environment with a focus on employee satisfaction and work-life balance.
  • PTO, Retirement Savings Plan
  • Monday - Friday Work Schedule


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