Account Liaison Specialist

7 days ago


Provo, Utah, United States Aptive Environmental Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as an Account Manager Liaison. This is a full-time position in a dynamic call center environment.

Key Responsibilities
  • Develop strong relationships with customers and fellow account managers to drive business growth and customer satisfaction.
  • Answer client queries and identify new business opportunities among existing customers.
  • Work closely with cross-functional teams to coordinate scheduling and execution to maintain the best possible outcome for customers.
  • Drive customer retention through excellent customer service and multi-channel communication.
  • Handle and resolve customer complaints, refunds, and escalations as the single point of contact for the customer.
  • Clearly communicate to customers the capabilities of our products and services.
  • Serve as a leader of the account process to ensure customer satisfaction.
  • Maintain a thorough knowledge of product offerings and stay up-to-date on industry trends.
  • Focus on growing and developing existing clients to generate incremental business.
  • Play an integral role in effective on-boarding of new customer account managers and customer loyalty specialists.
  • Communicate effectively through multiple channels of communication, including email, text messaging, video chat, and phone conversations.
  • Follow call center procedures and guidelines.
Requirements
  • Customer service or call center experience required.
  • Must have knowledge of Google Drive.
  • Typing speed minimum of 35 wpm.
Qualifications
  • High School Diploma or equivalent.
About Aptive Environmental

Aptive Environmental provides pest control services to customers in 34 states across the US. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation's 'United to Beat Malaria' initiative to help stop the spread of malaria transmitted by mosquito bites. We are an equal-opportunity employer committed to creating an inclusive environment for all employees.



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