Healthcare Support Specialist

2 weeks ago


Provo, Utah, United States Wasatch Behavioral Health Full time
Job Overview

Become an integral part of Wasatch Behavioral Health as a Full-Time Care Team Assistant (Receptionist) within our Giant Steps (Autism) Program. This position is essential in delivering quality service to our patients and their families, allowing you to utilize your exceptional customer service abilities as the primary point of contact for individuals seeking assistance.

Work Schedule: Monday-Friday 8:00am-5:00pm with occasional evenings.

Compensation: Competitive Pay Range: $15.93-$20.19

Benefits Include:

  • Medical (PEHP)
  • Dental and Vision Coverage
  • Health Savings Account and Flexible Spending Account
  • 401(k), Life Insurance, Pension/Retirement Plans
  • Paid Time Off
About Wasatch Behavioral Health

As a dedicated local government agency, Wasatch Behavioral Health is committed to providing accessible mental health services to our community. We seek compassionate and driven individuals to support our clients and clinicians effectively. If you have a background or interest in Mental/Behavioral Health, we encourage you to consider this opportunity.

Key Responsibilities:

In the role of Care Team Assistant (Receptionist) at Giant Steps, you will be pivotal in ensuring the smooth functioning of our healthcare facility. Your duties will encompass:

  • Welcoming clients warmly and providing exemplary customer service.
  • Managing incoming calls efficiently.
  • Conducting preliminary assessments of client needs and urgency for services.
  • Scheduling appointments and handling payment processing.
  • Responding to billing inquiries and maintaining accurate client records.

As a liaison among clients, healthcare professionals, and insurance companies, you will advocate for patients and assist in securing necessary authorizations, contributing to the overall patient experience.

Qualifications:

To thrive as a Care Team Assistant (Receptionist), candidates should possess:

  • A high school diploma or GED.
  • At least six months of clerical or secretarial experience.
  • Strong verbal and written communication skills.
  • Proficiency in basic computer applications and a willingness to learn new software.

Attention to detail, excellent organizational skills, and a customer-focused approach are essential for success in this role. A compassionate demeanor and problem-solving capabilities will enable you to navigate various situations with professionalism and care.

Note: Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review, and criminal background check.



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