Customer Service Representative

7 days ago


Trenton, New Jersey, United States Len The Plumber Full time
Customer Service Representative Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Len The Plumber Heating and Air Family of Companies. As a key member of our East Hanover NJ Branch location, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Answer and handle high-volume customer calls with a sense of urgency and professionalism
  • Establish and build long-term customer relationships by conveying a positive impression of the company
  • Communicate effectively with Dispatch and Service teams to ensure proper customer handling
  • Convert customer requests into booked appointments that meet or exceed customer expectations
  • Capture and distribute customer concerns to the appropriate service team(s)
  • Accurately collect and enter customer information into the day service database
  • Contribute to the department and company's success by meeting and exceeding performance objectives
Requirements:
  • Positive, friendly, and helpful demeanor
  • Self-starter with a strong self-accountability mindset
  • Superior communication skills (oral, written, and over the phone)
  • Ability to work independently and as part of a team
  • Good listener, empathetic, and customer focused
  • Problem-solving with the ability to prioritize
  • Organized and able to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software
Benefits:
  • Competitive Dental, Vision, and Healthcare Plans
  • 401(k) matching
  • Short-Term and Long-Term Disability
  • Life Insurance
  • Paid Holidays
  • Employee Assistance Program (EAP)

Len The Plumber Heating and Air Family of Companies is an Equal Opportunity Employer.



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