Resort Operations Assistant Manager

2 weeks ago

Austin, Texas, United States Wyndham Destinations Full time
Join Us in Creating Unforgettable Vacations
At Wyndham Destinations, our goal is clear: to create remarkable vacation experiences for our guests. Our Vacation Ownership division encompasses renowned brands such as Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club, and the newly launched Sports Illustrated Resorts. With a dedicated team of over 19,000 associates, we operate more than 270 vacation club resort locations worldwide. Our commitment to innovation and growth ensures that every day presents new opportunities to enhance the vacation experience for millions of travelers.

Your Role:
The Resort Operations Assistant Manager plays a vital role in supporting the General Manager. This position is tasked with the development and implementation of resort operations while upholding the high service standards of Wyndham Destinations. Responsibilities include overseeing daily operations across various resort departments, including Guest Services and Housekeeping. The Assistant Manager will also manage financial aspects of the resort and foster positive, professional relationships with guests, associates, vendors, and board members. Regular audits and inspections will be conducted to ensure compliance with quality and loss prevention standards.

Your Impact:
In this role, you will identify opportunities for process enhancements and best practices. You will execute strategic objectives, participate in committee initiatives, and facilitate team plans. Your leadership skills will be essential in attracting, coaching, training, and retaining talent, demonstrating a genuine passion for developing others. Collaborating with Human Resources, you will address employee relations matters and mitigate potential legal risks, particularly regarding documentation and workplace conduct. You will also oversee financial operations, including formulating the annual budget, identifying cost-saving measures, and conducting regular expense analyses. Working closely with the corporate accounting team, you will prepare, review, and analyze monthly financial reports, providing insights into revenue, profit, and expenses.

What You Bring:
  • Demonstrated leadership capabilities.
  • Strong understanding of management strategies for directing work, motivating teams, and handling performance evaluations.
  • Knowledge of Housekeeping, Front Desk, and Food & Beverage operations.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • 3-5 years of experience in property management, vacation ownership, or hotel operations with a diverse skill set.
  • Familiarity with HOA standards and documentation, including knowledge of governing statutes and board meeting protocols.
What We Offer:

We provide a comprehensive range of health and welfare benefits for associates working 30 or more hours per week, designed to support your needs throughout your career. Benefits include:

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident insurance
  • Disability coverage
  • Paid time off, parental leave, and holidays (specifics available from your recruiter)
  • Wish day for volunteering at an approved organization
  • 401k plan with employer matching (subject to eligibility)
  • Legal and identity theft protection plans
  • Voluntary income protection options
  • Wellness programs (availability may vary)
  • Employee Assistance Program
Where Your Journey Begins

At Wyndham Destinations, hospitality is at the core of our mission. We foster an inclusive environment where excellence is celebrated, and teamwork is paramount. We are committed to looking forward, strengthening our business, supporting our communities, and enhancing the customer experience. Join our global team and embark on a career where your contributions matter.

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