Endpoint Support Specialist

2 weeks ago


Kansas City, Missouri, United States Children's Mercy Kansas City Full time
About the Role

We are seeking a highly skilled Endpoint Support Associate to join our team at Children's Mercy Kansas City. As a key member of our IT department, you will provide technical support and assistance to our staff and patients, ensuring the smooth operation of our systems and infrastructure.

Key Responsibilities
  • Provide Tier 2 technical support for a wide range of endpoints, including desktops, laptops, tablets, and VoIP phones.
  • Assist in the installation of endpoints, printers, and other computing hardware and software.
  • Contribute to organizational project work, ensuring seamless implementations and efficient use of resources.
  • Review and study established knowledge base articles and documentation to ensure accurate incident and task completion.
Requirements
  • Bachelor's Degree and 0-2 years of experience in IT/IS customer service and/or technical support, or equivalent combination of education and experience.
  • CompTIA A+ and/or CompTIA N+ certifications preferred.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity.



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