IT Support Specialist
3 days ago
Why Work with Quality Collision Group?
Industry-Leading Benefits Package
We strive to be the employer of choice through superior benefits and a culture shaped by our leaders. Our top-5% benefits plan in America includes $0 co-pays, $0 deductible, and $1 prescriptions, along with an industry-leading 401(k) match. We are committed to continually investing in our teammates.
Competitive Earning Potential
With six-figure earning potential in some roles, we offer one of the most competitive compensation packages in the industry. We believe in rewarding hard work and dedication.
Lowest Turnover Rate in the Industry
We support your career development with opportunities for growth and advancement, including ongoing training and certifications. Join a team that is committed to your professional development.
Supportive Team Culture
Work in an environment that values integrity, customer-centric service, and continuous improvement. Experience the Quality Collision Group difference.
Job Summary
Provide technical support to clients experiencing computer and network hardware and software issues. Escalate unresolved queries, track, route, and redirect problems to appropriate resources. Utilize excellent customer service skills and follow up to provide feedback after seeing problems through to completion. Record proper Asset and Inventory management tracking and documentation, respond to queries, isolate problems, troubleshoot issues, and process improvement.
Key Responsibilities
- Manage Active Directory
- Install/replace hardware/software
- Utilize CCC/CCCOne
- Image new computers
- Support Microsoft Office Suite
- Administer Microsoft Exchange
- Use Monday.com for project tracking
- Ensure network security
- Triage and prioritize issues
- Perform remote troubleshooting
- Maintain asset/inventory records
- Document procedures and solutions
- Collaborate on process improvements
- Provide end-user training/support
- Stay updated on industry trends
Requirements
- Strong interpersonal skills
- Patient, empathetic, and passionate
- Organized, process-driven, and focused on details
- Desire to take on a new challenge
- 2+ Years of experience required
- Valid Driver's License required
- Excellent written and verbal communication
- Committed to professionalism
- Ability to work independently or part of a team
- Strong problem-solving skills
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Holidays, Vacation & Sick Days
- Uniforms
- 401(k) with employer match
- Paid Training
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