Order Entry Specialist
3 hours ago
We are seeking a detail-oriented and organized individual to fill the role of Order Entry Specialist at Illinois Engineered Products. In this position, you will be responsible for processing incoming orders and ensuring accuracy and efficiency in data entry.
Key Responsibilities:
- Accurately input customer orders into our ordering system, ensuring all information is correct and up-to-date.
- Respond to customer inquiries regarding their orders and resolve issues promptly.
- Process orders in a timely and efficient manner to meet customer delivery expectations.
- Monitor order status throughout the fulfillment process and collaborate with logistical personnel to ensure timely delivery.
- Collaborate with various departments, including sales, customer service, and supply chain, to ensure timely order fulfillment and delivery.
- Resolve any issues that arise with customer orders, including changes, cancellations, or discrepancies.
- Maintain accurate data entry records and ensure the order processing system is updated in real-time.
- Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process.
Requirements:
- Proven experience as an order entry specialist or similar position with experience in customer service or related fields.
- Advanced proficiency in Microsoft Office applications and order entry systems.
- Excellent attention to detail and accuracy in data entry.
- Strong organizational and time-management skills to manage multiple priorities and tasks simultaneously.
- Strong communication and customer service skills to build positive relationships with customers.
- Ability to work independently as well as part of a team.
- Comfortable working in a fast-paced environment with tight deadlines.
Benefits:
- Health Insurance
- Life insurance, short term and long-term Disability Companies paid
- Dental, and vision optional
- 401(k) retirement savings plan with company match.
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