Account Coordinator
7 days ago
We're a technology-driven company that leverages data intelligence and operational excellence to drive growth and innovation. Our integrated network of warehouses provides on-demand scalable capacity, and our proprietary technology offers real-time inventory visibility and forecasting.
Our people, culture, and core values are the foundation of our success. We're dedicated to maintaining a culture of appreciation, respect, and transparency.
The RoleWe're seeking an Account Coordinator to act as a liaison between our clients, warehouse partners, and internal stakeholders. This role requires effective communication, issue management, and inventory accuracy.
Key Responsibilities:- Manage daily orders, ensuring timely communication and adherence to Standard Operating Procedures.
- Perform technical troubleshooting to diagnose and correct systematic errors within our Warehouse Management System.
- Support warehouse partner needs via various communication channels.
- Process, input, and update customer orders accurately.
- Track and communicate exceptions to clients.
- Collaborate with team members, warehouse partners, and clients to resolve issues.
- 1+ year customer service experience.
- Prior call center experience or similar skills are preferred.
- Strong time management and interpersonal skills.
- Technical skills and ability to leverage new computer programs.
- Ability to multi-task and remain organized during high volumes.
- Excellent listening and communication skills.
- Put People First: We maintain trust by showing grace and challenging each other to operate our business with integrity.
- Do The Right Thing Every Time: We have the integrity to make tough decisions and never abandon our values.
- Take Ownership Of Every Situation: We take ownership and are accountable for our actions.
- Maintain Financial Discipline: We exercise prudence in all financial decisions.
- Live Generously: We selflessly give of our time and talent to make a positive impact.
- 85% of premiums for medical, dental, and vision plans covered by WarehouseQuote.
- $2,000 annual HRA/HSA contribution.
- 401k with 100% match, up to 6%, immediately vested upon enrollment.
- Reimbursement programs: childcare, tuition, wellness, cellphone.
- Free daily lunches.
- Leadership and development training.
- Onsite gym.
- Submit your application.
- The HR hiring manager will review your resume and determine if we feel there is a match based on your skill set.
- If there is a perceived match, we will have an initial phone interview to get acquainted with you and introduce the company.
- If there is mutual interest, we will proceed with a technical interview with one or more team members, a case interview, and finally a culture-based interview.
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