Host - C. Baldwin Hotel, Curio Collection by Hilton
5 days ago
### Job Overview
We are seeking a highly skilled and courteous Host to join our team at C. Baldwin Hotel, Curio Collection by Hilton. As a Host, you will be responsible for maintaining an efficient and welcoming restaurant operation, ensuring that every guest has a memorable experience.
### Responsibilities
* Greet arriving customers with a warm and friendly smile, escorting them to their assigned tables and issuing menus
* Establish rapport with guests to accommodate special needs or requests, ensuring a personalized experience
* Assign sections to servers, notifying them of new seats to ensure prompt attention
* Maintain a visible presence in the restaurant, circulating to assist servers, respond to customer requests, and assess the operation's efficiency
* Process payments accurately, counting back change out loud for the protection of guests and the restaurant
* Verify the accuracy of all items on guest checks, confirming correct pricing, discounts, and payment methods
* Ensure all charge vouchers are complete, verifying dates, charge amounts, authorization numbers, and signatures
* Elicit feedback from departing customers to improve the operation, increase customer base, and maximize revenues
* Distribute and account for all checks issued to servers, maintaining an accurate written log
* Count revenues received for the day, using a calculator and balancing cash register reports to immediately alert management to discrepancies
* Balance and reconcile computerized and manual reports at the end of each shift, presenting accurate and organized daily business records to the Accounting Department
* Maintain a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning, and sidework duties
* Check the proper setup of tables and seating prior to opening
* Report any maintenance or housekeeping discrepancies to management in writing
### Qualifications
* High school diploma or equivalent
* Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure
* High school graduate level mathematical aptitude, knowledge of standard cash handling procedures, and computerized cash register systems
* General knowledge of basic customer service skills, restaurant operations, and food service principles
* Ability to communicate verbally and in writing in English, follow written and verbal instructions, and work on multiple tasks simultaneously
* Tact and understanding when dealing with customer service problems, including stressful and highly emotional situations
* Ability to handle coins and writing utensils, grasp handles, push buttons, and carry dishes
* Ability to lift and carry trays and bus tubs weighing up to 10lbs
* Vision ability to read written communiques, computer screens, and print-outs, see colors, and survey the entire room in dimly lit conditions
### Environment
* Standing and walking during the entire shift, including carrying, lifting, and bending
* Indoor environment
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Houston, Texas, United States Sage Hospitality Full time### Job Overview We are seeking a highly skilled and courteous Host to join our team at C. Baldwin Hotel, Curio Collection by Hilton. As a Host, you will be responsible for maintaining an efficient and welcoming restaurant operation, ensuring that every guest has a memorable experience. ### Responsibilities * Greet arriving customers with a warm and...
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Houston, Texas, United States Sage Hospitality Group Full timeAbout UsSage Hospitality Group is a leading hospitality company that prides itself on delivering exceptional experiences to its guests. Our team is passionate about creating a unique and memorable experience for every guest, every time.Job OverviewWe are seeking a highly skilled and experienced Host to join our team at C. Baldwin Hotel, Curio Collection by...
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Houston, Texas, United States Sage Hospitality Full timeAbout Us:C. Baldwin Hotel, part of the Curio Collection by Hilton, draws inspiration from the remarkable legacy of Charlotte Baldwin Allen, a key figure in Houston's history. This elegant hotel celebrates her contributions as a pioneering businesswoman and philanthropist, reflecting the spirit of trailblazing women in Texas. With 354 luxurious rooms and...
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Houston, Texas, United States Sage Hospitality Full timeAbout Us:C. Baldwin Hotel, part of the Curio Collection by Hilton, draws inspiration from the remarkable legacy of Charlotte Baldwin Allen, a pioneering figure in Houston's history. This exquisite hotel not only pays tribute to her contributions but also embodies the spirit of innovation and leadership that women have brought to Texas. With 354 elegantly...
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Houston, Texas, United States Sage Hospitality Full timeAbout Us:C. Baldwin Hotel, part of the Curio Collection by Hilton, draws inspiration from the remarkable legacy of Charlotte Baldwin Allen, a key figure in Houston's history. This exquisite hotel not only honors her contributions as a businesswoman and philanthropist but also celebrates the pioneering spirit of women in Texas. With 354 beautifully appointed...
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Houston, Texas, United States Sage Hospitality Full timeAbout Us:At C. Baldwin, we draw inspiration from the remarkable legacy of Charlotte Baldwin Allen, a pivotal figure in Houston's history. Our hotel embodies her spirit as a trailblazer, celebrating the contributions of women in Texas through our unique offerings. This elegant 354-room establishment features 14,000 square feet of versatile meeting space, a...
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Houston, Texas, United States Sage Hospitality Full timeAbout UsC. Baldwin Hotel, Curio Collection by Hilton, is a pioneering hotel that honors the trailblazing spirit of women in Texas. Our hotel boasts 354 rooms, 14,000 square feet of meeting space, a signature restaurant, Rosalie, and an all-natural salon.Our CultureWe are a passionate team that strives to create excellence in everything we do. We believe in...
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Houston, United States Sage Hospitality Full timeWhy us?: Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as Mother of Houston and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher,...
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Houston, United States Sage Hospitality Full timeWhy us? Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher,...
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Houston, Texas, United States Sage Hospitality Group Full timeWhy us?Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of AugustusChapman Allenwho co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotelacknowledges her pioneering role as "Mother of Houston" and lauds her hands-on 19th c. presence as apivotal businesswoman, cattle rancher, philanthropist,...
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Houston, United States Sage Hospitality Full timeWhy us?: Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as Mother of Houston and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher,...
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Houston, United States Sage Hospitality Full timeWhy us?: Taking its inspiration from her-story, C. Baldwin honors Charlotte Baldwin Allen, wife of Augustus Chapman Allen who co-founded Houston with his brother John Kirby Allen in 1836. The soul of the hotel acknowledges her pioneering role as Mother of Houston and lauds her hands-on 19th c. presence as a pivotal businesswoman, cattle rancher,...
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