Conference Services Manager- C. Baldwin Hotel, Curio Collection by Hilton
2 months ago
The C. Baldwin is now hiring for an Event Manager to join our team
We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We're not afraid to forge our own path. After all, it's what industry leaders do. That's whywe welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do-it's really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us
Job Overview
C. Baldwin is a stylish, playful lifestyle brand that places high emphasis on being "all in" for our clients and our teammates, and never be satisfied with the status quo. We are a team of creative genius, fun-loving, high-energy and spirited hospitality professionals. If this resonates with you, we should connect
As a Conference Services Manager, you are essentially "command central" and the one that keeps everything flowing between sales and operations. This is a highly client-centric role and one that requires a logistical mastermind. This leader is responsible for ensuring the successful planning and execution of banquet and catering events. This leader provides communication, direction and strategic oversight to departments to ensure successful execution of meetings, events, conferences and group-room operations. This leader is also front and center as the on-site group and catering client contact to ensure the event runs smoothly and fabulously These events range in nature and style - understanding your client and their priorities is critical. Being able to build rapport, resolve unexpected crisis, instill confidence and calm under-pressure is absolutely essential. Having a great sense of humor also proves helpful
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• Here's a day in the life of a Conference Services Manager:
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• Grab a coffee...it helps
• Meet and Greet clients that are on property
• Review upcoming program (within 60-day window)
• Lead the planning and detailing process with client/meeting planner
• Upsell culinary offerings packages, interactive events, team-building, etc. to further enhance the guest's experience whilst increasing revenue
• Frequently communicating/leading/advising the culinary, front office, housekeeping, banquet and AV department leaders with event information, staffing needs, etc.
• Leading BEO, Resume, Pre-Con, Post Con meetings to ensure operation and financial excellence
• Ensure contractual terms are met during event execution, as well as managing payment collection and enforcing all client obligations
Specifically, We Look For Demonstration Of These Value
Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
As part of Sage Hospitality's Premier and Lifestyle division, we passionately strive to be the best and create excellence in everything we do. We are known amongst our staff, our owners, our guests and our communities as leaders in our field who are authentic, humble, innovative and flexible operators driven to anticipate needs and exceed expectations. Work Where you belong with Sage Hospitality
Responsibilities
Achieves a minimum a 90% of productivity goals and 100% of activity goals, as established by management.
- Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
- Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to the clients "expectations plus one."
- Direct Sales: Targets appointment-oriented sales calls to ensure a successful catering direct sales effort, in accordance with goals established by department budget and marketing plan. Must have own reliable transportation and possess a valid state driver's license in order to make outside sales calls. • Key Account Management: Maximizes current hotel key accounts by identifying and developing those that offer revenue growth.
- New Account Development: Captures competitor's accounts through networking, research and reader board surveys in order to target and solicit those most probable to generate new business.
- Acquires referrals from existing accounts: Follows up on all leads within 48 hours of receipt in an effort to create new business for the hotel and, when appropriate, sends leads to other Sage hotels.
- Group retention: Is responsible for rebooking group and applicable catering business through building strong, professional customer relationships and providing consistent outstanding customer service.
- Account Service and Management: Maintains well-documented, accurate, organized and up-todate file management in order to serve client and employer in the most expedient, organized and knowledgeable manner.
- Develops customer profiles and maintains as effective trace system including trace dates and references, in order to best meet client needs, resulting in superior account service and increased revenues.
- Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
- Promptly, the same day or by 10am the next business day, follows-up on all customers' needs and inquires in an efficient and expedient manner.Time Management: Focuses on revenue-producing activity and maximizes selling time through retaining accounts/customers, maximizing account yield opportunities and direct sales effectiveness.
- Professionalism: Controls expenses on the property's behalf in order to minimize department and hotel costs. Maximizes return on all investments. Represents themselves and the hotel with the highest level of integrity and professionalism, a service -focused approach and a caring, sincere attitude at all times.
- Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all coworkers for the best overall performance of the hotel. Display a neat, clean and business-like appearance at all times.
Education/Formal
Training Minimum of high school diploma or equivalent.
Experience
One year minimum hotel sales or catering experience.
Knowledge/Skills
- Requires knowledge of general sales techniques.
- Yield management experience required.
- Requires highly developed customer service skills. Strong follow-up and guest satisfactions skills.
- Understand and follow verbal/written instructions.
- Work on more than one task at a time.
- Develop strong internal and customer relationships.
- Set and manage priorities and plan activities in advance.
- Solve problems and make sound business decisions.
- Respond to coaching, feedback and training.
- Must be detailed oriented.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Requires ability to hear, speak, read and write English fluently.
- Requires 12th grade level mathematics, spelling and reading skills.
- Reuires effective verbal communication and business writing skills.
- Must have dexterity/mobility to meet clients on and off premises, to tour property and attend functions, to climb stairs, use door keys and operate basic office equipment.
- Vision to read fine print and computer screens, to see colors, to observe rooms in poorly lit conditions.
- Competitive Pay
- Medical, dental, & vision insurance
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Vacation, sick time, and holidays
- Eligible to participate in the Company's 401(k) program with employer matching
- Employee assistance program
- Tuition Reimbursement
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.
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