Front Desk Representative
2 days ago
We are seeking a Front Desk Representative to become part of our team at Brickyard Properties llc. As a key member, you will be responsible for registering and assigning rooms to guests, confirming phone and online reservations, and responding to their needs and requests.
Responsibilities- Register and assign rooms to guests in an efficient manner
- Confirm all incoming reservations, including phone and online bookings
- Respond promptly to guest needs, requests, and complaints, providing excellent customer service
- Collect payment from departing guests, ensuring seamless check-out processes
- Maintain accurate records of occupied rooms and guests, utilizing our room management system
- Communicate pertinent guest information to designated departments, facilitating effective collaboration
Estimated Salary: $45,000 - $55,000 per annum
Qualifications:
- Previous experience in customer service, front desk service, or related fields is essential
- Able to build rapport with guests, creating a welcoming atmosphere
- Strong organizational skills, with the ability to multitask effectively
- Excellent written and verbal communication skills, ensuring clear and concise interactions
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