Front Desk Attendant Representative
4 days ago
We are seeking a highly motivated and organized Front Desk Attendant to join our team. The ideal candidate will have excellent communication skills, be able to multitask, and provide exceptional customer service.
Job SummaryThe successful candidate will be responsible for overseeing front desk operations, assisting members and prospects with phone calls and in-person inquiries, and ensuring that all guests receive a 5-star member experience.
Responsibilities:- Customer Service: Establish and maintain rapport with all members and guests, providing exceptional customer service through phone calls, in-person interactions, and other forms of communication.
- Operational Efficiency: Competently use APTUS functions, including Scheduler, POS, shift reconciliations, member statements, and notes, to ensure seamless front desk operations.
- Communication Skills: Record clear and accurate messages, discerning importance and timeliness of calls, while being familiar with the Broadview phone system and voicemail.
- Closing Procedures: Ensure that all closing procedures are followed each night, including towel supply management and maintaining a well-stocked work area.
- Scheduling and Reservations: Schedule court reservations, private lessons, and assist with courtesy calls and balance due.
- Cooperative Work Relationships: Develop and maintain cooperative work relationships with colleagues and contribute to a positive team environment.
- High School Diploma or Equivalent: Required
- Demonstrated Knowledge of SPORTIME Programs: Ability to explain lessons, programs, memberships, and promotions to prospective and existing members.
- Excellent Guest Service Skills: Solid computer skills, Microsoft applications knowledge, and ability to listen, understand, and communicate effectively.
- Pressure Management: Ability to work under pressure, multitask, and maintain confidentiality.
The estimated salary for this role is $20-$25 per hour, commensurate with experience. Additionally, employees receive complimentary Sportime membership and access to club facilities, as well as health, dental, and vision insurance, and a 401(k) plan with employer match.
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