Front Desk Representative

2 days ago


New York, New York, United States Le Meridien Central Park Full time
Job Overview

The Front Desk Representative is responsible for providing exceptional customer service to guests during their stay, ensuring a memorable and enjoyable experience. This role requires attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Manage guest check-ins, check-outs, and room assignments efficiently and effectively.
  • Provide detailed information about hotel services, facilities, and local attractions to guests.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Maintain accurate records of guest transactions and hotel operations.
  • Collaborate with other departments to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or related field preferred.
  • Previous experience in customer-facing role, preferably in a hotel setting.
  • Excellent communication and interpersonal skills.
  • Able to work varying shifts, including evenings, weekends, and holidays.

Estimated salary: $45,000 - $60,000 per year, depending on location and experience.



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