Customer Service Representative
4 weeks ago
At PNC, we are committed to delivering exceptional customer experiences and fostering a culture of inclusivity and accessibility. As a Full-time Teller within our Retail Branch organization, you will play a vital role in providing personalized service, processing high-volume customer transactions, and educating customers on new technologies and banking products.
Key Responsibilities:
- Deliver a unique customer experience aimed at improving financial well-being and creating loyalty
- Process a variety of customer interactions, including transactions and referrals
- Educate customers on alternatives available for their financial interactions
- Identify banking opportunities during customer interactions and refer as appropriate
- Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
Requirements:
- Customer-focused mindset with a strong emphasis on knowledge of customer needs and satisfaction
- Ability to assess and manage risks associated with business objectives and activities
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Benefits:
- Comprehensive benefits package, including medical, dental, and vision coverage
- 401(k) with PNC match, pension, and stock purchase plans
- Dependent care reimbursement account, back-up child/elder care, and adoption, surrogacy, and doula reimbursement
- Robust wellness program with financial incentives
About PNC:
PNC is a leading financial services organization committed to delivering exceptional customer experiences and fostering a culture of inclusivity and accessibility. We are proud to offer a comprehensive range of benefits to help meet the needs of our employees and their families.
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