Automotive Service Operations Manager

1 day ago


Randolph, New Jersey, United States Midas Full time
{"title": "Service Writer and Operations Leader", "content": "Job Summary

Midas is seeking a seasoned Service Writer and Operations Leader to manage and direct all automotive and general service technicians in the operation of the shop. This role is responsible for business operations and store performance, promoting customer satisfaction and retention, and growth of existing and new business.

Key Responsibilities
  • Recruit, hire, train, motivate, evaluate, schedule, and coach employees
  • Deliver exceptional customer service while listening and consulting customers
  • Oversee complete vehicle inspections and make comprehensive recommendations, building computerized repair orders and sourcing parts
  • Deliver and discuss pricing estimates with customers, promoting shop service specials
  • Lead, manage, and train team members while keeping in tune with our company's vision, purpose, core values, and employee creed
  • Oversee all sales, accounting, and clerical functions from Service Advisors
  • Oversee technicians' inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
  • Maintain inventory counts and be responsible for any inventory losses
  • Ensure overall cleanliness and organization of the facility, including environmental compliance
  • Manage employee payroll, record keeping of hours, and scheduling
  • Update and submit daily sales reports to Corporate
Requirements
  • A minimum of 2 years of service writer experience
  • General automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Strong POS computer and Internet skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule, including weekends, evenings, and holidays
  • Valid driver's license
", "company": "Midas"}

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