Customer Service Manager

22 hours ago

Riverview, Florida, United States PulteGroup Full time
Job Summary

We are seeking a skilled Customer Care Manager to join our team at PulteGroup. As a key member of our customer service team, you will be responsible for ensuring that our customers receive exceptional service and support throughout their home ownership experience.

Key Responsibilities
  • Conduct in-person homeowner assessments to identify and resolve any issues or concerns.
  • Lead root-cause analysis to determine the source of any problems and develop effective solutions.
  • Collaborate with our customer care coordinator to schedule and execute service work through vendors.
  • Manage trades to completion of service requests to meet customer satisfaction standards.
  • Perform minor service-related tasks, such as adjustments and repairs, as requested by customers.
  • Establish and maintain positive customer relationships through effective communication and issue resolution.
  • Responsible for quality inspections of homes prior to delivery to customers.
  • Determine trade accountability for back charges and purchase orders.
  • Authorize payment for work performed up to approval limits.
  • Ensure compliance with applicable legal protocols and workflow processes.
  • Monitor and report on customer satisfaction metrics related to customers serviced.
Management Responsibilities

Scope
  • Decision Impact: Division
  • Department Responsibility: Single
  • Budgetary Responsibility: No
  • Direct Reports: No
  • Indirect Reports: No
  • Physical Requirements: Position involves sitting, standing, and/or movement, with the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects.
  • Ability to work in various weather conditions, including heat, rain, and cold.
Requirements
  • Minimum High School Diploma or equivalent
  • Bachelor's Degree Preferred
  • Valid Driver's License, as driving is an essential function of this position
  • Minimum of 1-3 years customer service and warranty experience or equivalent
  • Strong customer orientation and ability to adapt/respond to different personality types
  • Strong emphasis on quality of service and follow-up
  • Basic construction skills and knowledge
  • Excellent communication and listening skills
  • Analytical ability necessary to perform root cause analysis
  • Ability to manage warranty/customer service processes
  • Basic computer skills
  • Conflict resolution skills
  • Cost management
PulteGroup is an Equal Opportunity Employer

We are committed to diversity and inclusion in the workplace. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job. This organization participates in e-Verify.

  • Customer Service Manager

    3 weeks ago

    Riverview, Florida, United States PulteGroup Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager to join our team at PulteGroup. As a key member of our customer experience team, you will be responsible for ensuring that our customers receive exceptional service and support throughout their home ownership journey.Key ResponsibilitiesCustomer Service: Provide timely and effective...

  • Customer Service Manager

    19 hours ago

    Riverview, Florida, United States PulteGroup Full time

    Job SummaryWe are seeking a skilled Customer Care Manager II to join our team at PulteGroup. As a key member of our customer service team, you will be responsible for conducting in-person homeowner assessments, determining the need for corrective work orders, and leading root-cause analysis.Key ResponsibilitiesConduct in-person homeowner assessments on an...

  • Customer Service Manager II

    3 weeks ago

    Riverview, Florida, United States Pulte Group, Inc. Full time

    Job Summary:Pulte Group, Inc. is seeking a highly skilled Customer Care Manager II to join our team. As a Customer Care Manager II, you will be responsible for providing exceptional customer service and ensuring customer satisfaction.Key Responsibilities:Conduct in-person homeowner assessments to determine if corrective work orders are needed.Lead root-cause...

  • Customer Service Manager II

    2 weeks ago

    Riverview, Florida, United States Pulte Group, Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Manager II to join our team at PulteGroup, Inc. in Wesley Chapel. As a key member of our customer care team, you will be responsible for delivering exceptional service to our homeowners, ensuring their satisfaction and loyalty to our brand.Key ResponsibilitiesConduct in-person homeowner assessments...

  • Sales and Customer Service Manager Position

    3 weeks ago

    Riverview, Florida, United States Spectrum Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Store Manager to join our team at Spectrum. As a key member of our sales and customer service team, you will be responsible for leading a team of sales representatives and ensuring the success of our retail stores.Key ResponsibilitiesTeam Leadership: Inspire and motivate your team to...

  • Customer Service Representative

    3 weeks ago

    Riverview, Florida, United States MasterBrand Cabinets Full time

    Job DescriptionThe Customer Service Associate position plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will be responsible for resolving customer inquiries and concerns in a timely and professional manner.Key Responsibilities:Customer Communication: Respond to customer calls, emails, and other forms of...

  • Customer Service Representative

    5 days ago

    Riverview, Florida, United States HomeTeam Pest Defense Full time

    About HomeTeam Pest DefenseWe are a leading pest management company providing service to homeowners and homebuilders for 25 years. Our exclusive technology, Taexx built-in pest control system, sets us apart from the competition.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer...

  • Customer Service Representative

    3 weeks ago

    Riverview, Florida, United States HomeTeam Pest Defense Full time

    About HomeTeam Pest DefenseWe are a leading pest management company providing service to homeowners and homebuilders for 25 years. Our exclusive technology includes a unique Taexx built-in pest control system during a home's construction.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service...

  • Customer Service Representative

    3 weeks ago

    Riverview, Florida, United States Jenn Rossmiller- State Farm Agent Full time

    Job Description**About the Role**We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Jenn Rossmiller-State Farm Agent. As a key member of our team, you will be responsible for providing exceptional service to our customers, assisting them with their insurance needs, and building strong...

  • Customer Service Representative

    2 weeks ago

    Riverview, Florida, United States HomeTeam Pest Defense Full time

    {"h1": "Customer Service Representative", "p": "At HomeTeam Pest Defense, we put people first. Our customer service team is dedicated to delivering exceptional service to our customers. As a Customer Service Representative, you will be the face of our company, providing support and solutions to our customers.Responsibilities:* Provide exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Riverview, Florida, United States HomeTeam Pest Defense Full time

    {"title": "Customer Service Representative", "description": "About the RoleAt HomeTeam Pest Defense, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.Key ResponsibilitiesProvide proactive customer support through...

  • Customer Service Representative

    2 weeks ago

    Riverview, Florida, United States HomeTeam Pest Defense Full time

    {"title": "Customer Service Representative", "description": "About the RoleAt HomeTeam Pest Defense, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.Key ResponsibilitiesProvide proactive customer support through...

  • Customer Service Representative

    6 days ago

    Riverview, Florida, United States HomeTeam Pest Defense Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our HomeTeam Pest Defense team, you will play a critical role in delivering exceptional customer experiences that drive loyalty and retention.ResponsibilitiesProvide top-notch customer service through...

  • Customer Service Representative

    3 weeks ago

    Riverview, Florida, United States David Snell - State Farm Agent Full time

    Job Description**Position Overview**Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you. State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish customer...

  • Service Technician for Transmission Systems

    3 weeks ago

    Riverview, Florida, United States Reliable Transmission Service Full time

    Job OverviewPosition Summary: The Service Technician for Transmission Systems is an entry-level role responsible for conducting on-site maintenance and repairs of customer vehicles, both in the field and at a service facility. Key Responsibilities:Adhere to all operational policies and procedures.Receive daily work assignments from the supervisor.Drive a...

  • Customer Service Representative NSW

    3 weeks ago

    Riverview, Florida, United States PGT Innovations Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Call Center Agent in NSW. As a key member of our sales team, you will be responsible for setting and confirming appointments with customers, providing exceptional customer service, and meeting sales targets.Key ResponsibilitiesAppointment Setting: Answer...

  • Customer Service Representative

    5 days ago

    Riverview, Florida, United States Winn-Dixie Full time

    Customer Service Associate at Winn-DixieWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Winn-Dixie. As a key member of our retail team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the...

  • Customer Service Representative

    5 days ago

    Riverview, Florida, United States Southeastern Grocers Full time

    Customer Service Associate Job DescriptionWe are seeking a highly skilled Customer Service Associate to join our team at Southeastern Grocers. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide accurate and timely customer service to...

  • Customer Service Representative

    2 weeks ago

    Riverview, Florida, United States HomeTeam Pest Defense Full time

    {"title": "Customer Service Representative", "description": "About the RoleAt HomeTeam Pest Defense, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive top-notch service and support.Key ResponsibilitiesProvide timely and effective solutions to...

  • Customer Service Ambassador

    2 weeks ago

    Riverview, Florida, United States Circle K Full time

    {"title": "Customer Service Representative", "description": "Key ResponsibilitiesAs a Customer Service Representative at Circle K, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.You will also be responsible for:Greeting customers and responding to their...