Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at TD Bank. As a key member of our team, you will be responsible for delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency.
Key Responsibilities:
- Execute TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
- Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
- Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
- Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
- Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
Requirements:
- High school diploma or GED
- 6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
- Ability to work during operating hours to include weekends, evenings, holidays as scheduled
- Demonstrated Customer Service skills preferred
- Strong organizational skills
- Detail-oriented
- Ability to function in a fast-paced and changing environment
- Excellent communication skills with ability to be concise, clear and consistent
About TD Bank:
TD Bank is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
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