IT Operations Manager

1 week ago


Memphis, Tennessee, United States Vaco Full time
Vaco is currently seeking an Information Technology Manager for direct employment with our client.

This is an excellent opportunity to become part of a well-established and reputable national organization recognized as a leader in its industry.

Position Overview:

Reporting to the CIO, the IT Manager will be responsible for the oversight and management of network infrastructure, which includes data centers and cloud-based environments. This role requires supervision of third-party service providers (MSPs), making recommendations for technological enhancements, and providing support for various internal systems. The ideal candidate should have practical experience with Microsoft Windows Operating Systems, Microsoft Entra Active Directory, Office 365, and networking technologies.

Key Responsibilities:

Infrastructure Management:
  • Oversee and manage the organization's network infrastructure, including data centers and hosted environments.
  • Ensure the reliability, performance, and security of network operations.
  • Implement and maintain network monitoring tools to proactively identify and address issues.
  • Develop and assist in the validation and troubleshooting of wired and wireless networks.
Third-Party Service Provider Management:
  • Manage relationships with third-party service providers (MSPs) responsible for various IT services.
  • Ensure compliance with service level agreements and monitor the quality of service delivered.
  • Coordinate with MSPs to address and resolve any service-related issues or escalations.
IT Strategy and Recommendations:
  • Develop and propose IT strategies to align technology with business objectives.
  • Provide recommendations on technology investments, upgrades, and improvements.
  • Stay current with industry trends and emerging technologies to advise on future IT direction.
Technical Support for Operating Platforms:
  • Provide technical support for various business applications, ensuring their smooth operation and integration.
  • Troubleshoot and resolve application technical issues.
  • Collaborate with internal teams and vendors to implement and optimize platform solutions.
Hands-On Technical Expertise:
  • Utilize hands-on expertise in Microsoft Windows Operating Systems, Microsoft Entra Active Directory, Office 365, and networking technologies.
  • Perform advanced troubleshooting and resolution of technical issues related to these technologies.
  • Ensure proper configuration, maintenance, and security of Windows servers and Active Directory environments.
Qualifications:
  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Experience: 5+ years of experience in IT management or operations.
Skills:
  • Knowledge of network infrastructure management, cloud technologies, and data center operations.
  • Hands-on experience with Microsoft Windows Operating Systems, Microsoft Entra Active Directory, and Office 365.
  • Proficiency in networking technologies, including routers, switches, firewalls, and VPNs.
  • Experience managing third-party service providers and overseeing IT operations.
  • Excellent strategic thinking and problem-solving abilities.
Additional Details:
  • Employment Type: Direct-Hire Position
  • Schedule: Onsite
  • Target Compensation: $90,000 plus bonus potential
Vaco values a diverse workplace and strongly encourages all qualified individuals to apply.
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