Customer Success Manager II

1 day ago


Seattle, Washington, United States PayScale Full time
About the Role

We are seeking a highly skilled Customer Success Manager II to join our team at PayScale. As a key member of our organization, you will be responsible for driving value-based client relationships and ensuring the success of our customers.

Key Responsibilities
  • Client Relationship Management: Develop and maintain strong relationships with our customers, understanding their business needs and goals.
  • Strategic Account Management: Proactively monitor the health score of clients and engage at key lifecycle points to ensure their success.
  • Business Development: Identify and pursue new business opportunities to grow our customer base and increase revenue.
  • Communication and Collaboration: Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams to ensure their needs are met.
  • Product Knowledge: Maintain a deep understanding of PayScale's product and data offerings and position the most relevant features and functionality for clients' specific goals.
  • Technology Utilization: Utilize technology such as Gainsight, Salesforce, and other applications to document and support client lifecycle.
  • Retention and Growth: Responsible for retention and collaboratively working with sales on expansion opportunities to grow the overall value customers are receiving.
Requirements
  • Experience: 5+ years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility.
  • Skills: Account Management, Product & Data Knowledge, Business Acumen, Resourceful, Learning Agility, Overcoming Objections.
  • Tools: PayScale product knowledge or related systems, Salesforce, Gainsight, MS Office Suite.
What We Offer
  • Competitive Compensation: Base salary range $76,000 - $114,000, exclusive of fringe benefits or potential bonuses and commissions target of $25,000.
  • Benefits and Perks: Flexible Paid Time Off, 15 Paid Company Holidays, comprehensive benefits plan, 401(k) retirement program, 12 weeks of paid parental leave, and more.


  • Seattle, Washington, United States ACCS - ARES Customer Care Solutions GmbH Full time

    About the RoleThe Customer Success Manager (CSM) is a critical role at ACCS - ARES Customer Care Solutions GmbH, responsible for driving customer adoption and growth of our Demandbase solutions in the EMEA region. As a CSM, you will be the primary point of contact for our clients, working closely with them to achieve their business objectives and ensure they...


  • Seattle, Washington, United States Salesforce Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Salesforce Inc. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our enterprise customers.Key ResponsibilitiesServe as the primary point of...


  • Seattle, Washington, United States Shiftboard Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Shiftboard. As a Customer Success Manager, you will be responsible for managing a large portfolio of accounts, ensuring high customer satisfaction and retention by promoting product value, cultivating brand ambassadors, and addressing customer needs...


  • Seattle, Washington, United States Targeted Talent Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Targeted Talent. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through effective project management and solution implementation.Key ResponsibilitiesProject...


  • Seattle, Washington, United States Youreka Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Youreka. As a key member of our organization, you will be responsible for driving client success and growth, ensuring that our clients realize the full value of our product and service.Key Responsibilities:Develop and execute strategic account plans to drive user...


  • Seattle, Washington, United States Jobot Full time

    Job OverviewWe are seeking a highly skilled Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients, ensuring they are getting maximum value from our services.Key ResponsibilitiesClient Relationship Management: Develop and maintain...


  • Seattle, Washington, United States Toast Inc Full time

    About the RoleWe are seeking a highly skilled and experienced Restaurant Success Manager to join our team at Toast Inc. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction, retention, and growth.Key ResponsibilitiesDevelop and execute customer success plans to drive adoption, satisfaction, and...


  • Seattle, Washington, United States Toast Tab, Inc. Full time

    About the RoleWe are seeking a highly skilled Restaurant Success Manager to join our team at Toast Tab, Inc. This is a unique opportunity to work with a leading provider of restaurant technology and drive customer success.Key ResponsibilitiesPartner with cross-functional teams to manage customer requests and ensure proper alignment on pursuing opportunities...


  • Seattle, Washington, United States Salesforce Inc Full time

    About the RoleWe're seeking a highly skilled Customer Success Manager to join our team at Salesforce Inc. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through our Signature Success Plan.Key ResponsibilitiesServe as a trusted advisor and partner for...

  • District Manager

    3 days ago


    Seattle, Washington, United States District Manager Full time

    Job SummaryWe are seeking a highly skilled District Manager to lead our restaurant operations and drive sales growth. As a key member of our management team, you will be responsible for overseeing the performance of multiple locations and ensuring exceptional customer service.Key ResponsibilitiesFinancial PerformanceWork closely with management teams to...


  • Seattle, Washington, United States Zillow Group Full time

    About the TeamZillow Group is a leading provider of real estate solutions, dedicated to making home a reality for more people. Our team is passionate about delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.The RoleThe Senior...


  • Seattle, Washington, United States Zillow Group Full time

    About the TeamZillow Group is a leading provider of real estate technology and services, dedicated to making home a reality for more people. Our team is passionate about delivering exceptional customer experiences and plays a critical role in bringing new customers onboard by establishing rapport, understanding customer needs, and addressing challenges.The...


  • Seattle, Washington, United States Starbucks Full time

    Job SummaryAs a Customer Success Manager Associate at Starbucks, you will play a critical role in ensuring the successful implementation of technical products for our Licensee partners. This position requires strong communication and problem-solving skills, as well as the ability to work effectively with cross-functional teams.Key ResponsibilitiesSupport...


  • Seattle, Washington, United States Jobot Full time

    About the RoleWe are seeking an experienced Senior Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our largest enterprise clients in the Seattle area.Key ResponsibilitiesDevelop and maintain strong relationships with customers,...


  • Seattle, Washington, United States PSC Biotech Full time

    About PSC BiotechPSC Biotech, a leading provider of software solutions, is seeking an experienced Customer Success Professional to play a critical role in ensuring the successful implementation and ongoing support of our software solutions to clients in the Pharmaceutical, Medical Device, and Biotech industries.Key ResponsibilitiesWork closely with the...


  • Seattle, Washington, United States Amazon Full time

    About the RoleWe are seeking a highly skilled Cloud Solutions Manager, Strategic to join our team at Amazon. As a key member of our customer success team, you will be responsible for guiding our customers through their multi-year journey to the cloud.Key ResponsibilitiesCollaborate with cross-functional teams to deliver outcomes for our customersDevelop and...


  • Seattle, Washington, United States Tik Tok Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at TikTok. As a key member of our commerce solutions team, you will be responsible for collaborating with cross-functional teams to design and execute strategies for onboarding strategic merchants.Key ResponsibilitiesDesign and execute strategies for onboarding strategic...


  • Seattle, Washington, United States Jobot Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Customer Success Manager to join our team at Jobot. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our largest enterprise clients in the Seattle area.Key ResponsibilitiesCustomer Relationship Management: Develop and...


  • Seattle, Washington, United States 7SIGNAL Full time

    Job DescriptionAbout the RoleAs a Strategic Customer Advocate at 7SIGNAL, you will be the delivery leader in our account team and a strategic partner to our customers. You will be responsible for delivering customer value and enabling transformational customer outcomes.Key ResponsibilitiesBuild and Manage Relationships:Own overall customer relationships,...


  • Seattle, Washington, United States Shiftboard Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Shiftboard. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing proactive support, guidance, and training on our workforce scheduling solutions.Key ResponsibilitiesManage a large portfolio of accounts, ensuring...