Customer Success Manager II
1 day ago
We are seeking a highly skilled Customer Success Manager II to join our team at PayScale. As a key member of our organization, you will be responsible for driving value-based client relationships and ensuring the success of our customers.
Key Responsibilities- Client Relationship Management: Develop and maintain strong relationships with our customers, understanding their business needs and goals.
- Strategic Account Management: Proactively monitor the health score of clients and engage at key lifecycle points to ensure their success.
- Business Development: Identify and pursue new business opportunities to grow our customer base and increase revenue.
- Communication and Collaboration: Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams to ensure their needs are met.
- Product Knowledge: Maintain a deep understanding of PayScale's product and data offerings and position the most relevant features and functionality for clients' specific goals.
- Technology Utilization: Utilize technology such as Gainsight, Salesforce, and other applications to document and support client lifecycle.
- Retention and Growth: Responsible for retention and collaboratively working with sales on expansion opportunities to grow the overall value customers are receiving.
- Experience: 5+ years of experience in a Customer Success, Account Management, Sales or Compensation role with revenue quota responsibility.
- Skills: Account Management, Product & Data Knowledge, Business Acumen, Resourceful, Learning Agility, Overcoming Objections.
- Tools: PayScale product knowledge or related systems, Salesforce, Gainsight, MS Office Suite.
- Competitive Compensation: Base salary range $76,000 - $114,000, exclusive of fringe benefits or potential bonuses and commissions target of $25,000.
- Benefits and Perks: Flexible Paid Time Off, 15 Paid Company Holidays, comprehensive benefits plan, 401(k) retirement program, 12 weeks of paid parental leave, and more.
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