Patient Care Coordinator

3 weeks ago

Leola, United States Penn Medicine Lancaster General Health Full time
Position Overview
This role is a 0.9 Full-Time Equivalent (FTE) position requiring a commitment of 36 hours per week. Shifts will be scheduled from Monday to Friday, between the hours of 7 AM and 8 PM, including one evening shift weekly and participation in a Saturday morning rotation approximately every other month.

Role Responsibilities

WORK HOURS: 36 hours per week, Monday through Friday, between 7 AM and 8 PM. Evening shifts and Saturday morning shifts will be required on a rotating basis.

POSITION SUMMARY: This position is responsible for ensuring accurate patient scheduling, registration, insurance verification, and coordination of necessary medical services. The individual must effectively manage communication during high-volume periods and with complex patient cases.

KEY DUTIES: The successful candidate will be expected to perform the following essential functions:
  • Conduct thorough and precise patient registration, including walk-ins and scheduled appointments.
  • Exhibit adaptability and efficiency during peak times and with patients of varying complexities.
  • Handle inbound and outbound communications with patients and stakeholders, addressing general inquiries and concerns professionally.
  • Support Point of Service Collections and perform necessary tasks to secure patient payments.
  • Direct patients to the appropriate resources for inquiries regarding billing, insurance, and financial assistance.
  • Communicate essential information to patients about co-pays, out-of-pocket expenses, and appointment logistics.
  • Verify patient and insurance information, ensuring compliance with referral and authorization processes.
  • Understand and apply insurance coverage details, performing both electronic and manual verifications.
  • Manage medical records by preparing and scanning necessary documents into the electronic health record system.
  • Complete compliance documentation and adhere to regulatory standards relevant to the role.
  • Screen and relay messages according to established protocols for various call types.
  • Assist unscheduled patients in obtaining financial clearance.
  • Complete assigned patient scheduling and registration tasks in accordance with performance metrics.
  • Resolve issues related to work queues and missing registration items using the electronic medical record system.
  • For regional roles, occasional travel to various sites may be required.
ADDITIONAL RESPONSIBILITIES:
  • Travel to different locations within the region to meet operational needs.
  • Provide mentorship and support to new team members during their onboarding process.
  • Participate in special projects as assigned.
QUALIFICATIONS

MINIMUM REQUIRED:
  • High School Diploma or equivalent (GED).
  • At least one year of experience in clerical, customer service, or administrative support roles within a customer-focused environment.
  • One year of experience with basic computer skills and office equipment.
  • For regional positions, a valid driver's license is necessary.
PREFERRED QUALIFICATIONS:
  • One year of experience in patient registration, point of service collections, and insurance verification.
  • Prior experience in a Revenue Cycle role within a healthcare setting.
  • Familiarity with Epic or similar Electronic Medical Record systems.
Benefits Overview:

PENN MEDICINE LANCASTER GENERAL HEALTH offers a comprehensive benefits package, including:
  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences.
  • Paid Time Off and Holidays.
  • Shift, Weekend, and On-Call Differentials.
  • Health, Dental, and Vision Insurance.
  • Short-Term and Long-Term Disability Coverage.
  • Retirement Savings Plan with Company Matching.
  • Child Care Subsidies.
  • Access to Onsite Gym and Fitness Classes.
Equal Opportunity Statement:

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, dedicated to building a diverse workforce. All positions will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law.

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