Technical Escalation Manager
7 days ago
Estimated Salary: $70,000 - $90,000 per year
We are looking for an experienced Technical Escalation Manager to join our team. The successful candidate will have a strong background in technical support and be able to handle complex technical issues.
Responsibilities:
- Drive high-risk issues to resolution by establishing clear communication channels, documenting, and tracking agreed actions.
- Collaborates with engineering teams and/or operations teams to identify the right technical resource and ensures the right groups are engaged to resolve highly complex customer issues.
Qualifications:
- 3+ years of technical support experience.
- Bachelor's degree in computer science, information technology, or equivalent field.
- Strong understanding of reactive case lifecycle and troubleshooting methodology.
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