Technical Assistance Professional

4 days ago


Sacramento, California, United States K2 Staffing Full time
Join Our Team: At K2 Staffing, we are committed to providing top-notch IT solutions to our clients. As an IT Support Specialist, you will be part of a dynamic team that values innovation, collaboration, and excellence. If you are passionate about delivering exceptional customer service and have a strong background in IT support, we encourage you to apply for this exciting opportunity

About the Role:We are seeking an experienced IT Support Specialist to provide technical assistance to end-users, troubleshoot issues with Windows Desktop and Server technologies, and ensure seamless network services and equipment installation. The ideal candidate will have three years of experience in similar positions and possess excellent customer service skills.

Responsibilities
  • End-user assistance and technical support for Windows Desktop and Server-related issues
  • Windows Servers, monitoring alert systems, and taking appropriate action as per guidelines
  • Escalated service requests requiring an enhanced response
  • New User On-boarding, Network Services and Equipment Installation, LAN/WAN Installation and Maintenance Support, Network Hardware Support and Installation, Door card access, wander guard, lighting, HVAC

Requirements and Qualifications
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
  • Network and firewall administration (Sonicwall & Meraki)
  • Basic knowledge of network, server, and workstation troubleshooting knowledge
  • Courteous, tactful, and professional demeanor
  • Excellent written and verbal communication skills, with experience presenting to groups
  • Reliable work ethic
  • A willingness to learn and grow

Compensation:The estimated salary for this role is $65,000 - $85,000 per year, depending on experience.

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