Retail Operations Manager

3 days ago


Nashville, Tennessee, United States Away Full time
About AwayAt Away, we're dedicated to making travel more seamless for everyone. We believe that by working together, we can create a transformative experience for each and every customer that visits one of our stores. Our retail team creates a unique connection with our customers through product education, exceptional service standards, and operational excellence.

Job OverviewThe Assistant Store Manager is a critical role in leading our Nashville, 12 South store to success. As a member of our retail team, you'll be responsible for developing, executing, and continuously improving all operational activities to meet financial expectations and exceed customer satisfaction. This role requires strong business acumen, attention to detail, and an entrepreneurial mindset to drive growth and innovation in the store.

Responsibilities
  • Ensure top-notch customer service is provided by your team members at all times.
  • Communicate Away's values and brand philosophy to customers and team members alike.
  • Develop, execute, and continuously improve all operational activities to meet financial expectations and exceed customer satisfaction.
  • Work cross-functionally to ensure the store is a hub for retail excellence, collaborating with marketing, CX, creative, and HQ partners to create exemplary retail experiences.
  • Retail Associate Development: Retain and develop your team of retail associates, growing them into our next generation of retail leaders.
  • Daily Operations: Oversee daily staffing, inventory management, visual standards, and all front-of-house and back-of-house procedures to keep the store's engine efficiently running.
  • In-Store Marketing: Help execute any in-store marketing or community programming events by acting as a liaison with HQ team members.


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