Retail Operations Director

4 days ago


Nashville, Tennessee, United States PetSmart Full time
About the Role

The Retail Operations Manager will oversee the daily operations of a PetSmart store, ensuring excellent customer service and pet care while driving sales and profitability.

Key Responsibilities
  • Lead the associate and customer experience, ensuring pets in our care are safe and healthy.
  • Manage inventory, including product rotation, disposal of out-of-date or damaged products, and price audits.
  • Maintain store standards and ensure compliance with company policies and procedures.
  • Foster a positive work environment, facilitating associate development and effective communication.
  • Drive business growth by identifying opportunities and holding associates accountable for meeting sales and shrink targets.
Requirements
  • 2-3 years of retail leadership experience in a customer-focused environment.
  • High school diploma or equivalent required; bachelor's degree preferred.
  • Available to work flexible hours, including evenings, weekends, nights, and holidays.
  • Proficiency in computer applications and written and verbal communications.
What We Offer
  • A competitive salary range of $55,000 - $70,000 per year, depending on experience.
  • Paid weekly, flexible schedule, and comprehensive benefits package.
  • Tuition assistance, associate discounts, and career development opportunities.
  • A dynamic and inclusive work environment where you can grow your skills and make a meaningful impact.


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