Voice Network Specialist

2 weeks ago


Meade, United States ASRC Federal Full time
Job Title: Voice Technician

ASRC Federal is seeking a skilled Voice Technician to support the DISA Joint Service Provider Enterprise Transport Management (ETM) program in the National Capital Region.

Responsibilities:
  • Configure, maintain, troubleshoot, and resolve issues with data networks and telephony systems, including ISDN, VoIP, VoSIP, and teleconferencing devices, in accordance with DoD processes and standards.
  • Provide exceptional customer service and support in a high-visibility environment.
  • Have fundamental knowledge of the TCP/IP protocol suite and be well-versed in MAC and IP addresses.
  • Demonstrate problem analysis and problem-solving skills.
  • Pay attention to detail and accuracy.
  • Monitor the performance and health of voice network infrastructure and resolve issues.
  • Troubleshoot and resolve voice network-related incidents.
  • Support the design, implementation, and optimization of voice network solutions.
  • Collaborate with network architects and engineers to develop and implement voice network enhancements.
  • Configure and manage voice protocols.
  • Prioritize voice traffic and ensure high-quality voice communication.
Requirements:
  • 3+ years of related Voice Technician experience.
  • 3+ years of related IT/telecommunications experience working within the DOD environment.
Education:
  • Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience.
Certifications:
  • One or more active network certifications or related Telephony Certifications from Avaya, Nortel, AT&T, etc.
Clearance:
  • Active Secret.


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