Senior Voice Communications Specialist
19 hours ago
Competitive Range Solutions LLC is seeking a highly skilled Senior Voice Communications Specialist to join our team. As a key member of our executive support group, you will be responsible for directing and managing our voice communication systems.
The ideal candidate will have extensive experience with Cisco PBX, VoIP, VoSIP, and TDM technologies, as well as a strong background in telecommunications, networking, and IT infrastructure. You will be responsible for maintaining and modernizing our complex voice communication systems, ensuring seamless and secure telecommunications.
Key Responsibilities:
- Manage and maintain government-furnished Cisco PBX systems, VoIP, VoSIP, ACD, and all associated telecommunications management systems 24x7x365.
- Develop and execute a comprehensive preventive maintenance program to update all voice infrastructure with the latest patches, vendor upgrades, and security/compliance requirements.
- Continuously monitor the performance of voice systems and infrastructure, taking corrective actions when necessary to ensure optimal operation.
- Respond promptly to customer incident tickets, restoring systems and services to full operational capability with minimal downtime.
- Maintain and update all relevant documentation, ensuring all systems are compatible with long-distance, local exchange networks and central office connections via SIP or TDM.
Qualifications:
- Active Secret Clearance.
- 5+ years' experience in operating and maintaining Cisco PBX systems.
- Extensive experience with Cisco PBX, VoIP, VoSIP, and TDM technologies.
- In-depth knowledge and expertise in telecommunication, networking, and IT infrastructure.
- Proficiency in government telecommunications systems and standards.
- Experience in preventive maintenance programs and system troubleshooting.
- Excellent communication and customer service skills, with the ability to consult with various stakeholders.
Education/Certifications:
- Bachelor's degree in computer information systems, Computer Science, Engineering, or a related field.
- Master's degree preferred.
- Cisco certifications (e.g., CCNP, CCIE) or equivalent.
- Experience with military or government communication systems.
- Familiarity with the DoD environment and requirements.
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