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Voice Technician

1 month ago

Fort Meade, Maryland, United States Competitive Range Solutions LLC Full time
Job Summary

Competitive Range Solutions LLC is seeking a skilled Voice Technician to join our team. The ideal candidate will have a strong background in telecommunications and a proven track record of installing, maintaining, and troubleshooting voice communication systems.

Key Responsibilities:

  • Install, configure, and maintain voice communications systems, including VoIP and traditional telephony systems.
  • Perform regular maintenance checks and troubleshoot voice communications systems to resolve issues promptly.
  • Assist in the documentation and baseline configuration of voice communication assets.
  • Provide technical support to users experiencing issues with voice services.
  • Collaborate with network infrastructure teams to ensure seamless integration and operation of voice and data systems.

Requirements:

  • Active TS/SCI Clearance
  • Configure, maintain, troubleshoot, and fix issues of the data network and telephony system (ISDN, VoIP, VoSIP, Teleconferencing, Devices, etc.) and associated technologies in conformity with DoD processes and standards.
  • Solid customer service and support skills in a high-visibility environment.
  • Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and well-versed in the MAC and IP addresses.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Outstanding mathematics and IT abilities.
  • Proficient in preparing detailed cost estimate reports.
  • Proficient in relevant software tools, including MS Office.

Education/Certifications:

  • Bachelor's Degree in a related technical discipline or the equivalent combination of education, technical training, or work experience.
  • One or more of the following active network certifications or related Telephony certifications from Avaya, Nortel, AT&T, etc.