Medical Office Receptionist
7 days ago
About MCR Health Inc.
MCR Health Inc. is a leading healthcare provider dedicated to delivering exceptional care to everyone, every time. Our mission is to serve everyone with compassion, respect, and excellence.
Job Summary
We are seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will be the first point of contact for our patients, providing a warm and welcoming experience. Your primary responsibility will be to ensure seamless patient flow, from check-in to scheduling follow-up appointments.
Key Responsibilities
- Greets patients with a smile and checks them in for appointments
- Schedules follow-up appointments as needed
- Answers calls to schedule appointments and responds to patient inquiries
- Provides information about our services and hours of operation
- Contacts patients to schedule future and same-day appointments
Requirements
- High School Diploma or Equivalent required
- At least 6 months of customer service experience in a fast-paced environment, preferably in healthcare
- Prior experience in a pediatric office setting is a plus
- Excellent listening and interpersonal skills
- Ability to effectively interact with customers in stressful situations
- Must be flexible, resourceful, and able to troubleshoot
- Ability to handle multiple tasks simultaneously and set priorities
- Bilingual (English/Spanish) is highly desired
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