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Healthcare Administrative Assistant

2 months ago

Bradenton, Florida, United States Johns Hopkins Medicine Full time
Job Summary

The Patient Service Representative plays a vital role in supporting the administrative operations of Johns Hopkins Medicine. This position requires strong communication and interpersonal skills to interact with patients, families, and healthcare staff in a way that enhances the patient experience.

Key Responsibilities
  • Greets patients and families, answers telephone calls, and responds to inquiries in a professional and courteous manner.
  • Pulls, controls, and files patient charts to ensure timely access to medical information and maintain patient confidentiality.
  • Schedules and pre-registers patients according to established policies and procedures to ensure accuracy and efficiency.
  • Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery.
  • Accurately checks-in patients following established processes to facilitate seamless throughput to the next step of a patient's visit.
  • Checks out patients, including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care.
  • Enters charges, collects payment, and handles cash according to established procedures to support revenue cycle processes.
Requirements
  • A minimum of a High School diploma, GED, Certificate of Completion, or equivalent achievement.
  • 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital, or other equivalent healthcare setting, and/or 1 year of customer service experience as a call center representative, receptionist, cashier, or similar front-facing customer service role.
  • Knowledge of healthcare business office procedures, including registration, scheduling, medical record management, and insurance.
  • Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely.
Important Notes
  • Johns Hopkins Medicine is an equal opportunity employer and welcomes applications from diverse candidates.
  • The organization is committed to providing a healthy and safe environment for patients, visitors, and staff members.
  • The Johns Hopkins Hospital has a tobacco-free at work policy.