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Field Service Engineer

2 months ago

San Francisco, California, United States Hamilton Storage Technologies Full time
Job Title: Field Service Engineer

Hamilton Storage Technologies is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for troubleshooting, maintaining, and repairing our products. You will also provide on-site field service, repair, and corrections, as well as perform remote troubleshooting and diagnostics.

Key Responsibilities:
  • Provide on-site field service, repair, and corrections
  • Perform remote troubleshooting and diagnostics
  • Electrical and mechanical troubleshooting to the component level
  • Follow company's ISO and Health & Safety procedures
  • Liaison to coordinate any third-party personnel for refrigeration repair related issues
  • Perform routine preventative maintenance on Hamilton Storage equipment
  • Perform telephone, email, and remote support for both internal and external customers
  • Accurate and clearly complete documentation in a timely manner
  • Work with the team to ensure documentation is fit for purpose and up to date
  • Communicate with the customer to ensure complete satisfaction and implement any necessary corrective actions
  • Provides status updates and key performance indicators on a regular basis
  • Utilizes CRM to input and capture all service activity and create service reports
  • Provide feedback to Hamilton HQ on recommendations for system reliability improvements
  • IP addressing, Remote Desktop Protocols, and Driver Support
  • Execute field upgrades for improved reliability as directed
Requirements:
  • Demonstrated ability to read electrical and pneumatic schematics
  • Able and willing to learn proprietary Hamilton Software
  • Must have excellent communication skills, which are appropriate for a customer-facing role
  • Capable of hands-on troubleshooting at the system level
  • Be capable of working under pressure without compromise
  • Be able to make decisions and act for customers based on knowledge and experience
  • Demonstrated ability of working independently and in a team
  • Demonstrated ability utilizing Microsoft Windows environment, Active directory, and SQL databases
  • Demonstrated experience utilizing a variety of electronic and/or mechanical test equipment
  • Must be hardworking and enthusiastic with exceptional attention to detail
Preferred Qualifications:
  • Experience in technical field service and working with customers in the life science, clinical, or pharmaceutical field
  • Must have at least 4 years of experience servicing sophisticated Lab Automation Systems/capital equipment
  • Must have a basic Computer, Electrical, and Mechanical skill set
  • Being fluent in English, both written and spoken, is required
  • Ability to lift, carry, push, pull or otherwise move approximately 60 lbs
  • At least 1 year of soldering experience
About Hamilton Storage Technologies:

Hamilton Storage Technologies is a leading developer and manufacturer of products that service the Pharmaceutical, Research, and Agricultural industries. We are committed to sustainable design and offer a diverse portfolio of exciting and innovative design projects. We provide tremendous opportunities for professional growth and offer a competitive compensation package, including medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement, and much more.