Field Services Engineer
2 days ago
Job Title: Field Services Engineer
This is a full-time/direct-hire position with Prosum, a growing international semiconductor equipment manufacturer with a presence in San Jose, CA.
Job Summary:
We are seeking a skilled Field Services Engineer to provide field service engineering activities to our customers independently. The ideal candidate will have a strong background in electrical or mechanical engineering and experience in the semiconductor industry.
Key Responsibilities:
- Provide field service engineering activities to customers independently
- Troubleshoot complicated products and problems
- Receive service calls from customers and determine their needs or problems
- Provide over-the-phone consultation and advice to customers, respond to emergency situations, or schedule and repair Prosum's products at customer sites
- Perform preventative maintenance on Prosum's products
- Establish and manage local maintenance services
- Act as a liaison between customers and applications programmers for customer requests involving changes in applications
- Research market needs and customer applications of Prosum's products
- Submit application reports to management in a timely manner
- Support sales activities and establish and maintain good relationships with customers
- Participate in sales meetings as required
- Provide training to other Prosum field service engineers as needed
- Submit various reports, such as service reports, weekly reports, and expense reports to management in a timely manner
Requirements:
- Bachelor's degree in Mechanical or Electrical Engineering or equivalent field
- At least 2 years of experience in an Engineering role or as a Field Service Engineer within the semiconductor industry
- Desire to be customer-facing
- Occasional travel domestically to other client cities as needed
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