Field Service Engineer

2 weeks ago


San Francisco, California, United States Epredia Full time

We are seeking a skilled Field Service Engineer to join our team at Epredia, a global company that drives innovation in diagnostics to create better outcomes for patients.

As a Field Service Engineer, you will play a leading role in supporting the onsite technical needs of Epredia customers, providing world-class service and expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.

You will manage service call scheduling, parts inventory, and other administrative necessities, building trust-based relationships with our customers and interacting with internal stakeholders including technical support teams, Manufacturing, and Sales.

Key responsibilities include:

  • Providing preventative and corrective maintenance for Epredia instrumentation
  • Diagnosing and resolving technical issues on electromechanical instruments
  • Managing service call scheduling and parts inventory
  • Building trust-based relationships with customers
  • Interacting with internal stakeholders

Requirements include:

  • 2+ years of field service experience
  • Associate degree or Bachelor's Degree in electrical or mechanical Engineering, or other scientific degree
  • Demonstrated ability to diagnose and resolve problems with electronic and mechanical instrumentation
  • Ability to read, interpret, and analyze schematics, assembly drawings, and wiring diagrams
  • Experience with Laboratory Information Systems/networking instrumentation preferred

We offer a competitive salary with overtime pay and bonus plan, health and retirement benefits, paid holidays, and a company car. Full in-house training on all products supported.



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