Field Service Engineer
2 weeks ago
We are seeking a skilled Field Service Engineer to join our team at Epredia, a global company that drives innovation in diagnostics to create better outcomes for patients.
As a Field Service Engineer, you will play a leading role in supporting the onsite technical needs of Epredia customers, providing world-class service and expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.
You will manage service call scheduling, parts inventory, and other administrative necessities, building trust-based relationships with our customers and interacting with internal stakeholders including technical support teams, Manufacturing, and Sales.
Key responsibilities include:
- Providing preventative and corrective maintenance for Epredia instrumentation
- Diagnosing and resolving technical issues on electromechanical instruments
- Managing service call scheduling and parts inventory
- Building trust-based relationships with customers
- Interacting with internal stakeholders
Requirements include:
- 2+ years of field service experience
- Associate degree or Bachelor's Degree in electrical or mechanical Engineering, or other scientific degree
- Demonstrated ability to diagnose and resolve problems with electronic and mechanical instrumentation
- Ability to read, interpret, and analyze schematics, assembly drawings, and wiring diagrams
- Experience with Laboratory Information Systems/networking instrumentation preferred
We offer a competitive salary with overtime pay and bonus plan, health and retirement benefits, paid holidays, and a company car. Full in-house training on all products supported.
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