DX Field Service Engineer

3 weeks ago

San Francisco, California, United States Hologic Full time
Job Summary

We are seeking a skilled Field Service Engineer to join our Diagnostics division, servicing molecular diagnostic and cytology equipment across the South San Francisco area.

This role involves providing first-class customer experience by repairing and maintaining our products on customer sites.

Key Responsibilities
  • Conduct advanced troubleshooting to repair, test, and qualify instruments located at assigned territory sites.
  • Schedule and manage preventive maintenance and unscheduled visits to instrument sites.
  • Determine correct inventory levels of repair parts with supply lines.
  • Document repair/resolution of customer calls in CRM system and escalate issues to management as needed.
  • Work with Product Application Engineers to resolve quality issues and advise on issues and developments.
Requirements
  • Must be able to meet all customer credentialing requirements.
  • Working knowledge of chemistry principles and chemical handling techniques.
  • Understanding of proper use and operation of electronic testing equipment.
  • Knowledge of inventory and procurement systems.
  • Ability to interface with internal and/or external customers.
  • Solid computer skills.
  • Time management skills.
  • Strong robotics, fluidics, and pneumatics experience preferred.
  • Ability to pass a comprehensive background check.
  • Possess a valid Driver's License and maintain a clean driving record.
Education and Experience
  • BS/BA degree or equivalent experience preferred.
  • AA/AS degree and/or practical Military experience considered.
  • 2+ years related field experience with direct customer interaction, preferably in a laboratory setting.
Additional Details
  • This person will work out of a home-based office.
  • There will be on-call duties on rotation.
  • Overnight/out-of-area travel as needed.
  • Candidate must be within one hour of SFO, OAK, or SJC International Airport.

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