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Customer Service Representative

2 months ago

Huntingdon, Pennsylvania, United States Anglian Water Full time
Customer Service Advisor Role

We are seeking a skilled Customer Service Advisor to join our team at Anglian Water. As a key interface with our customers, you will be responsible for planning and making appointments, gaining in-depth insight into their concerns and issues, and feeding this back to the business.

Key Responsibilities:

  • Act as a key interface with our customers, providing exceptional service and support
  • Liaise with customers, dealing with questions and queries, and redirecting them to the correct teams
  • Ensure systems and databases are updated and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service
  • Assist with the scheduling and planning of works
  • Hold sound understanding of a customer service environment, particularly over the phone
  • Excellent IT and communication skills

What We Offer:

  • Personal private health care
  • 23 days annual leave rising with length of service
  • Flexible working
  • Competitive pension scheme Anglian Water double-matches your contributions up to 6%
  • Bonus scheme
  • Flexible benefits to support your wellbeing and lifestyle

We are committed to reflecting the diversity of the communities we serve in both our workforce and our supply chain partners. We are passionate and committed to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.