Customer Service Representative
6 days ago
About the Role
We are seeking a skilled Customer Service Advisor to join our Metering Services team in alliance partnership with Anglian Water.
As a key interface with our customers, you will be responsible for planning and making appointments, gaining an in-depth insight into their concerns and issues, and feeding these back into the business to enhance our levels of service.
Key Responsibilities
- Professionally and proactively liaise with customers to arrange requests using the most appropriate communication method
- Deal with customer queries and redirect to correct teams to efficiently resolve issues
- Make outbound calls to follow up with customers and chase as required
- Keep systems and databases up-to-date at all times
- Provide data analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service
- Assist with scheduling and planning activities
Requirements
We are looking for a candidate with a sound understanding of a customer service environment, particularly in dealing with customers over the phone. Excellent interpersonal and communication skills are vital, as you will confidently make outbound calls to customers.
You will also need to be able to work flexible hours to help deliver to our customers.
About Us
The Clancy Group Inc is a family-owned construction business that cares about our people, our clients, and the environment. We are committed to creating an inclusive environment for all our employees and are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
What We Offer
In addition to a competitive salary, pension, healthcare, and holiday allowance, we offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers, cycle to work scheme, and an Employee Assistance Programme.
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