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Logistics Coordinator

2 months ago

Pleasant Prairie, Wisconsin, United States Great Lakes Skipper Full time
Job Overview

We are looking for a dedicated Logistics Coordinator to play a crucial role in our operations. This position involves managing both incoming and outgoing shipment processes, while also providing customer service support. Responsibilities encompass handling phone inquiries, processing orders, and fostering customer relationships. You will be expected to contribute positively to a collaborative work environment while ensuring safety and efficiency in all tasks.

Key Responsibilities:

  • Prepare, label, and dispatch merchandise or materials
  • Receive, inspect, and document incoming shipments
  • Organize suitable transportation for products
  • Assist customers with their shipping questions
  • Carry out various administrative tasks as needed
  • Respond to phone calls and emails in a courteous and professional manner
  • Help customers find the correct parts through our online systems
  • Process customer orders and handle payments
  • Address customer inquiries and resolve complaints
  • Provide detailed information regarding our product offerings
  • Identify and troubleshoot product-related issues
  • Maintain accurate customer records based on interactions
  • Continuously update knowledge of our products and services

Qualifications:

  • Experience in shipping, logistics, or related fields is preferred
  • Ability to manage physical demands of the job
  • Strong multitasking and prioritization skills
  • Capacity to excel in a fast-paced environment
  • Excellent organizational abilities
  • High school diploma or equivalent is required
  • Professional and positive attitude
  • Attention to detail and precision are critical
  • Strong written and verbal communication skills
  • Intermediate proficiency in Microsoft Office and general computer skills
  • Ability to safeguard sensitive customer information
  • Skill in building relationships with clients
  • Capability to lift 40 lbs or more
About the Company

Great Lakes Skipper is a family-owned business with a rich history of over 25 years in making boating accessible. As the largest online supplier of boat parts in the nation, we offer an extensive inventory of over 50,000 boat parts ready for global shipping. We specialize in sourcing hard-to-find and discontinued boat components. Our team is dedicated to ensuring the success of our operations and the satisfaction of our customers, both domestically and internationally.