IT Service Desk Technician II
22 hours ago
We are seeking a highly skilled IT Service Desk Technician II to join our team at Peraton. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our customers, resolving complex technical issues, and ensuring the highest level of customer satisfaction.
Key Responsibilities- Provide Tier II technical support to customers via phone, email, and chat
- Resolve complex technical issues, including hardware and software troubleshooting
- Document all reported issues and resolutions in a ticketing system
- Maintain system stability through advanced analytical techniques and proactive maintenance
- Assist in developing continuous process improvement for support tools and troubleshooting techniques
- Escalate complex issues to senior technical staff or management as necessary
- Provide training and support to end-users on new applications, hardware, or software as needed
- High school graduate and 3 years of experience in a technical support role
- Must be a U.S. citizen and pass a polygraph test
- Excellent communication skills, both verbal and written
- Technical proficiency in common software and hardware technologies
- Ability to work under pressure and meet strict deadlines
- Experience with MS Office applications, OneDrive, VPN, Active Directory, and ServiceNow
- ITIL V2, V3, and V4 certification
- A+ or other certifications
- Bachelor's degree in an IT field
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies.
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