Customer Service Ambassador

5 days ago


Union, New Jersey, United States Sharpened Image Full time

**About Sharpened Image**

We are a dynamic company seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

**Key Responsibilities:**

• Assist clients with the account opening process, ensuring a seamless and efficient experience.

• Accurately explain the terms and conditions, policies, and procedures related to the account, providing clear and concise information.

• Process account payments and perform cash out processes at the end of each shift, maintaining accurate records and ensuring timely completion.

• Consistently meet or exceed performance goals, providing the highest quality of service to our clients.

• Perform account maintenance, including account changes, adjustments, and statement requests, ensuring accuracy and attention to detail.

• Contact clients for additional account information, resolving any issues or concerns in a timely and professional manner.

• Assist in problem correspondence as required, providing clear and concise communication.

• Prepare reports, including the CSR Daily Activity report and cash out report, providing valuable insights and data for our team.

**Work Schedule:**

Our Customer Service Representatives typically work a 10:30 a.m. – 7:00 p.m. shift, with occasional Wednesday shifts from 11:30 a.m. – 8:00 p.m. and Saturday shifts from 8:00 a.m. – 2:00 p.m. Full-time hours include:

• Monday: 8:30 a.m. – 7:00 p.m.

• Tuesday: 10:30 a.m. – 7:00 p.m.

• Wednesday: 11:00 a.m. – 8:00 p.m.

• Thursday: 10:30 a.m. – 7:00 p.m.

• Friday: 10:30 a.m. – 7:00 p.m.

• Saturday: 8:00 a.m. – 2:00 p.m.

• Sunday: closed



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